Operations Manager Collections - based in CLUJ

We are looking for a candidate who meets the below selection criteria.
Basic requirements:
•Desirable to have 2+ yrs of experience in Collections team handling (managing large groups)
•Hands-on Collections Experience preferably in a multinational environment, having business to business exposure
•Fluency in English
•People Management – Coaching and Mentoring skills; proven experience in leading teams of or above 10 people.
•Project Management skills with skills on time and budget control,
•Communication and presentation skills,
•Change Management skills,
•Analytical skills with attention to details
•Excellent PC skills (MS Products specifically)

- Handle a team of 20 up to 25 members with direct supervision over Team leaders and/or Management Trainees.
- Achieving Performance Indicators contractually agreed with the customer
- Analyzing data and trends, implementing projects for continuous improvement based on Lean Six Sigma methodologies
- Create reporting both for client and Genpact management for Operations review
- Own and hold periodic reviews with clients on Operational performance
- Ensure client response time is within acceptable limits set with the client and deadlines are met with accuracy
- Being part of people initiatives organized by HR team
- Monthly, Quarterly and Yearly Individual Performance discussions and appraisal
- Developing action plans, coaching and mentoring team members, developing talent, organizing career path meetings with team members.

Career impact with Genpact!

Genpact is a global leader in business process and technology management, offering a broad portfolio of enterprise G&A and industry-specific services. Putting process in the forefront—coupling deep process knowledge and insights with focused IT capabilities, targeted analytics and pragmatic reengineering—the Company delivers a comprehensive client solution. Services are seamlessly delivered from a global delivery network to meet a client’s business objectives, cultural and language needs, and cost reduction goals.

Genpact is a global leader in business process and technology management. Our entire organization of 51.000+ employees is focused on process and engaged in improving client processes and driving business impact. We look at process as a science and our proprietary Smart Enterprise Processes (SEPSM) employs a scientific, highly granular approach to managing business processes.

Genpact’s culture is uniquely ingrained in Lean Six Sigma, the capability having been driven through the organization and leveraged in all we do in a highly visible manner. Our mindset is 100 percent customer-centric, demonstrated daily through our comfort with destroying our own revenue to deliver greater efficiency, the 100 percent empowerment of our employees to do what is needed for the client, and the fact we don’t let a contract get in the way of client success.

What makes us different is the ability to serve our worldwide clients in their own language: English, French, Italian, Spanish, Hungarian, German, Dutch, Portuguese, Swedish, Polish....you name it.