Process Assistant Italian

 Very good language skills both written and spoken in Italian
 English as a second language required
 Educational background in accounting/economic is an asset
 Experience in activities that implies relation with customers/call center/front office activities is welcome
 University degree or last year university students
 Very good interpersonal skills and ability to work in a team
 Candidates will need to have a positive attitude and be comfortable on the telephone
 Professional approach to work
 Capacity to work under pressure
 Good organizing skills
 Good practical knowledge of MS Office tools

 Manage the assigned outstanding accounts
 Notify customers with overdue debt and attempt to secure payment, using telephone, fax, email, letters
 Record information about financial status of customer and status of collection efforts
 Receive calls from customers who have inquiries related to their ledger account balances or payments
 Establish and monitor credit limits
 Process orders on hold by assessing associated risk and liaising with customers
 Record information about financial status of customer and the status of assessment process
 Receive calls from customers who have inquiries related to their ledger account balances or payments

Office Depot is establishing in Cluj-Napoca a SHARED SERVICE CENTER in order to support financial operations throughout European countries.

Office Depot provides more office products and services to more customers in more countries than any other company.

Incorporated in 1986 and headquartered in Delray Beach, Fla., Office Depot has annual sales of over $15.4 billion, and employs approximately 52,000 associates around the world. Currently, the Company sells to customers directly or through affiliates in 44 countries.

Office Depot is a leader in every distribution channel - from retail stores and contract delivery to catalogs and e-commerce.

As of June 30, 2007, Office Depot had 1,186 retail stores in North America and another 369 stores, either company-owned, licensed or franchised, in other parts of the world. Office Depot serves a wide range of customers through a dedicated sales force, telephone account managers, direct mail offerings, and multiple web sites. With $4.7 billion in online sales during the last twelve months, the Company is also one of the world’s largest e-commerce retailers.