SUPPORT ENGINEER for PLATFORMS

For the Technical Support Centre Romania, Microsoft is looking for a Support Specialist (m/f), located in Bucharest. Start Date ASAP. The centre will provide sophisticated technical service and support for Microsoft’s customers across Europe, especially Germany.

Key Success Criteria:
• Ability to delight customers (Passion for customers), contribution to team customer satisfaction goals
• Excellent Team player, Realize personal accountability within team
• Match to the Knowledge, Skills and Experience profile mentioned below

Essential Experience
• Confirmed support experience in an IT environment
• Strong technical and analytical troubleshooting skills
• Communication skills in international environment; Fluency in English; 2nd language competency in German

Technical / Functional Skills
Depending on your level of seniority at least two of following criteria are mandatory:
• Good knowledge of TCP/IP Networking (IP Addressing, IP Routing, DNS, DHCP, IPSec etc)
• Design, administration and/or support experience with Microsoft Windows Operating Systems (Clients and Servers : 2000,XP, 2003 and Vista) preferably in a Support Organization or a Large Enterprise
• Knowledge of Microsoft Active Directory (Forest, Domains, AD Partitions, FSMO roles, DC/GC specifics, Sites, AD replication, ADAM, AD Backup/Restore, Group Policy, AD security etc) and file replication mechanism (NTFRS/sysvol replication, DFSr).
• Good understanding of the network and authentication protocols (SMB/CIFS, DNS, RPC, LDAP, Kerberos, NTLM, etc).
• Good understanding of security principles (User profiles, authentication, authorization, PKI: EFS/SmartCard/Certificates…)
• Familiar with troubleshooting tools like Event Viewer, Network tracing, Perfmon, component specific debugging logs etc.

• You provide and facilitate the delivery of responsive and reliable technical solutions and information to our major customers.
• You solve complex level of problems, involving broad, in-depth product knowledge or in-depth product speciality redirected by Microsoft Customer Service Support (CSS) or escalated by our EMEA subsidiaries.
• You provide solutions that satisfy our mainly German and French customers which will involve handling difficult situations (complaint handling, sensitive customer, mission critical support)
• You build customer and partner loyalty through customer orientation, responsiveness and accountability.
• You work in an international environment and collaborate with your team to provide high level support.


Working at Microsoft is an opportunity of a lifetime! Technical Support offers many opportunities for specialization and advancement and our professionals receive world-class training in order to stay on top of emerging technologies. Team members can pursue training in new products to expand their skills and plan the advancement of their careers.

Microsoft support facilities are equipped with high speed IT infrastructure which supports our operations seamlessly across international boundaries and enables collaboration with engineers across Europe and the world.
Our support engineers:
• Work in a state-of-the art technology environment and have access to the best technology resources
• Work with two top of the line PCs (Laptop & Desktop) and a Windows mobile phone
• Use Global Lab facilities with over 5000 servers with multi-terabyte capacity to help solve customers incidents
• Take part in extensive training and career development programs, including classroom training, mentoring, shadowing, on-the-job learning and remote learning
• Train in rooms with the latest audiovisual learning aids
• Benefit from:
1. Insurance and medical programs
2. Employee Stock Purchase Plan
3. Bonus in addition to annual salary
4. Employee software discounts
5. Lunch vouchers

Interested in this opportunity? Please submit your English application, salary expectation and earliest possible entry date online at eJobs or at:
www.microsoft.com/emea/careers.

Only selected candidates will be contacted.