Technical Support Engineer - Platforms

REQUIREMENTS :

We are searching suitable candidates for one of the following technologies:

NETWORK

Good knowledge of TCP/IP Networking (IP Addressing, IP Routing, DNS, DHCP, IPSec etc)
Familiar with Network tracing

CORE

Ideally 3-5 years strong design, administration and/or support experience with Microsoft Windows Operating Systems (Clients and Servers : 2000,XP, 2003 and Vista) preferably in a Support Organization or a Large Enterprise
Familiar with troubleshooting tools like Event Viewer, Network tracing, Perfmon, component specific debugging logs etc.

DOMAINS

Strong knowledge of Microsoft Active Directory (Forest, Domains, AD Partitions, FSMO roles, DC/GC specifics, Sites, AD replication, ADAM, AD Backup/Restore, Group Policy, AD security etc) and file replication mechanism (NTFRS/sysvol replication, DFSr).
Good understanding of the network and authentication protocols (SMB/CIFS, DNS, RPC, LDAP, Kerberos, NTLM, etc).
Good understanding of security principles (User profiles, authentication, authorization, PKI: EFS/SmartCard/Certificates…)

OTHER REQUIREMENTS:

Strong working knowledge of English and German (verbal and written) it’s a must;
Communication skills in international environment;
Willingness to improve technical skills and language skills ;
Customer-oriented attitude
Strong problem solving skills.

For the Technical Support Centre Romania, Microsoft is hiring Platform Support Engineer located in Bucharest. The centre will provide advanced technical services and support for Microsoft’s customers across Europe, especially Germany.

Start date: ASAP
Period: 1 year contract

JOB PROFILE

Using broad and in-depth product knowledge provide and facilitate the responsive delivery of technical solutions and information to major customers;
Provide solutions to complex problems that satisfy our German speaking customer base. This involves dealing with difficult situations including complaint handling, sensitive customers and mission critical support;
Build customer and partner loyalty through customer orientation, responsiveness and accountability;
Work in an international environment and collaborate with your team to provide high-level support;

In-depth training
Exposure to Microsoft technologies
Access to emerging products and technologies
Developing a level of product knowledge well above the average system administrator
Life insurance and medical program
Lunch vouchers
Mobile phone and laptop
Competitive salary package