Technical Engineer - MS Office Development Support Specialist

For the Technical Support Centre Romania, Microsoft is looking for a Technical Engineer- MS Office Development Support Specialist, located in Bucharest. The centre will provide advanced technical services and support for Microsoft’s customers across Europe.

REQUIREMENTS

The ideal candidate will be required to have a Technical Degree or adequate practical background (+2 years) on the following Technologies:

- Strong knowledge of MS Office Applications (Word, Excel, PPT, Setup/Deployment)
- Strong knowledge of Office Programming skills e.g. VBA (C#; ASP.NET or other programming background would be a beneficial extra qualification)
- Strong to good knowledge of operating system software Windows 2000/XP
- Good knowledge of Database "know How": MS Access, MS SQL
- Good knowledge of Web Server (IIS6) and of the HTTP/HTML, Scripting with VB, Java

- Customer focus oriented attitude
- Strong team player
- Analytical Problem solving skills
- Troubleshooting skills
- Strong knowledge of the following languages, verbal and written is a MUST:
• German or French or Italian or Spanish as a second language
• English

- Microsoft certification (MCDST/MCSE/MCSD, other key IT certificates) is an advantage

JOB PROFILE

- Using broad and in-depth product knowledge to provide and facilitate the responsive delivery of technical solutions and information to major customers
- Provide solutions to complex problems that satisfy our premium customer. This involves dealing with very interesting and challenging situations including mission critical support
- Acting as the unit escalation contact point for executive management in hot-site situations and manage hot site issues by setting customer expectations, devising action plans and communicating to customers and to Technical Account Manager
- Build customer and partner loyalty through customer orientation, responsiveness and accountability
- Develop own technical knowledge on products/technologies related to the team scope and business needs.
- Write and review technical articles, white papers or sample programs in order to distribute technical information to all Customers, Technical Engineers and subsidiary staff. Review articles and sample code written by team members.
- Use sophisticated tools to analyze complex problems and develop solutions to meet customer needs. This may involve writing code for workarounds
- Work in an international environment and collaborate with your team to provide high-level support. You will never be “alone”, you will be able to use the whole Microsoft support infrastructure through collaboration and also escalation. Be upbeat with newest developments and technologies.

JOB HIGHLIGHTS:

• In-depth training
• Exposure to Microsoft technologies
• Access to emerging products and technologies
• Developing a level of product knowledge well above the average system administrator
• Life insurance and medical program
• Employee Stock Purchase Plan
• Bonus according to performance
• Employee software discounts
• Lunch vouchers
• Mobile phone and laptop
• Competitive salary package
• Relocation package

As a company, and as individuals, we value integrity, honesty, openness, personal excellence, constructive self-criticism, continual self-improvement, and mutual respect. We are committed to our customers and partners and have a passion for technology. We take on big challenges, and pride ourselves on seeing them through. We hold ourselves accountable to our customers, shareholders, partners, and employees by honoring our commitments, providing results, and striving for the highest quality.
Working at Microsoft is an opportunity of a lifetime! Technical Support offers many opportunities for specialization and advancement and our professionals receive world-class training in order to stay on top of emerging technologies. Team members can pursue training in new products and language skills to expand their abilities and plan the advancement of their careers.

Microsoft support facilities are equipped with high speed IT infrastructure which supports our operations seamlessly across international boundaries and enables collaboration with engineers across Europe and the world.