Microsoft Windows Server - Technical Support Engineer

The Global Technical Support Centre (GTSC) located in Bucharest, provides high technical service and support for Microsoft’s European Enterprise and Development customers. The center is part of Microsoft Global Support Operations and is staffed by highly skilled technical specialists in enterprise Platforms, Business and Developer Applications.
We are currently recruiting for Windows Server – Technical Support Engineers. Junior and Senior Specialists, depending on the level of technical expertise and experience, are invited to apply.

Contract – for 1 year
Start date: ASAP

JOB PROFILE
• Using broad and in-depth product knowledge provide and facilitate the responsive delivery of technical solutions and information to major customers;
• Provide solutions to complex problems that satisfy our German OR French speaking customer base. This involves dealing with difficult situations including complaint handling, sensitive customers and mission critical support;
• Build customer and partner loyalty through customer orientation, responsiveness and accountability;
• Work in an international environment and collaborate with your team to provide high-level support;

We are searching suitable candidates for one of the following technologies:

CORE
• Ideally 3-5 years strong design, administration and/or support experience with Microsoft Windows Operating Systems (Clients and Servers : 2000,XP, 2003 and Vista) preferably in a Support Organization or a Large Enterprise
• Familiar with troubleshooting tools like Event Viewer, Network tracing, Perfmon, component specific debugging logs etc.

DOMAINS
• Strong knowledge of Microsoft Active Directory (Forest, Domains, AD Partitions, FSMO roles, DC/GC specifics, Sites, AD replication, ADAM, AD Backup/Restore, Group Policy, AD security etc) and file replication mechanism (NTFRS/sysvol replication, DFSr).
• Good understanding of the network and authentication protocols (SMB/CIFS, DNS, RPC, LDAP, Kerberos, NTLM, etc).
• Good understanding of security principles (User profiles, authentication, authorization, PKI: EFS/SmartCard/Certificates…)

SYSTEM CENTER SERVICE:.
• Experience with computer server and system center (System Management Server – SMS/ System Center Configuration Manager – SCCM and/or Microsoft Operation Manager – MOM, System Center Operation Manager – SCOM) software and technologies
• Knowledge of SQL database administration and implementation
• Knowledge of Microsoft Active Directory, WSUS, scripting, networking (traces), WMI

Other requirements:
• Strong working knowledge of English and German OR French (verbal and written) it’s a must;
• Communication skills in international environment;
• Willingness to improve technical skills and language skills ;
• Customer-oriented attitude
• Strong problem solving skills.


JOB HIGHLIGHTS:
• In-depth training
• Exposure to Microsoft technologies
• Access to emerging products and technologies
• Developing a level of product knowledge well above the average system administrator
• Life insurance and medical program
• Lunch vouchers
• Mobile phone and laptop
• Competitive salary package
• At contract renewal you have the possibility of working from home, especialy if you are living out of Bucharest

Working at Microsoft is an opportunity of a lifetime!

The Bucharest Global Technical Support Centre offers many opportunities for specialization and advancement and our professionals receive world-class training in order to stay on top of emerging technologies. Team members can pursue training in new products to expand their skills and plan the advancement of their careers.

Microsoft support facilities are equipped with high speed IT infrastructure which supports our operations seamlessly across international boundaries and enables collaboration with engineers across Europe and the world.

Interested in this opportunity? Please submit your English application at eJobs or at:
http://www.microsoft.com/romania/cariere/default.mspx

Please note that your resume will be entered in our data base and may be used for further recruitment events.

Microsoft is an equal opportunity employer (EOE) and strongly supports diversity in the workforce.