Helpdesk Service Technician |
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| Compania: Microsoft Romania |
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| Expirat la: 24.03.2008 |
| Actualizat la: 29.02.2008 |
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| Compania: |
Microsoft Romania |
| Departament: |
Customer, Client Service, IT Hardware, IT Software, Inginerie, Reparatii, Intretinere, Service |
| Orasul: |
Bucuresti
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| Tip Job: |
Full time |
| Posturi disponibile: |
1 |
| Status: |
Inactiv |
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| Nivel cariera: |
Entry-Level/Primii 3 Ani Exp,Mid-Level/Peste 3 Ani Exp |
| Limbi Straine: |
engleza, |
| Oferta: |
nespecificat |
| Permis conducere: |
B |
| Data introducerii: |
07.02.2008 |
| Data limita: |
31.03.2008 |
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| CANDIDATUL IDEAL:
Profile of suitable candidate:
• Excellent communication skills (written and oral)
• Team Player
• Flexible
• Paying attention to details
• Customer focused
• Self disciplined
• Integrity
• Commitment to quality
• Drive and commitment
• Ability to deal with different types of clients (VIP, Super User, Novice)
• Excellent English skills ( both written and oral)
• Knowledge of Microsoft Windows XP and onwards
• Familiar with installing patches, drivers and Support Packs
• Experienced in Outlook troubleshooting and configuration, hardware troubleshooting & diagnosis on tier 1
• Experienced in installation & configuration of hardware
• Basic network troubleshooting skills
• Previous experience working in a customer service or Helpdesk environment – desirable
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RESPONSABILITATI / BENEFICII:
Objective
The main responsibility is to ensure that client issues are dealt in a timely and professional manner following the Standard Operating Procedures.
Responsibilities
• Provide on-site technical support to Microsoft employees for agreed OEM hardware as per the agreed Microsoft Standards List
• Provide Smart Hands support for Microsoft internal software applications
• Provide on-site support for Microsoft Office products where language difficulties do not allow the client to interact with Global Helpdesk Call Centre
• Strive to achieve 100% correct call handling as per the Standard Operating Procedures
• Set realistic and achievable expectations with the client
• Educate user in proper use of Helpdesk Services via the applicable process.
• Remain well versed in Helpdesk policies, procedures, standards and documentation
• Follow logistics procedure for warranty & parts maintenance
• Successfully resolve 5 calls per day.
• Make Employee Productivity Education presentations
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DESCRIEREA COMPANIEI:
For more than 20 years, Microsoft has been operating in Europe, the Middle East and Africa (EMEA), enabling people and businesses throughout the region to realise their potential. The company's 13,000 regional employees engage in a wide range of functions including research, product development and distribution, sales and marketing, customer service and support, and partner support.
An industry leader, Microsoft is also committed to corporate responsibility and community participation. The company works with all levels of government and academia, and supports numerous programmes for social and economic development.
Welcome to a world of
self-expression
Microsoft, as an innovator of technologies, products and solutions, touches the lives of people all over the world and helps to realise the potential of individuals and communities alike. This is a very human business and one that encourages self-expression, opinion and input from each and every one of our employees. To find out just how far your self-expression could take you with Microsoft, explore our opportunities.
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