CRM Consultant

To ensure the success of our Partners and Customers by providing the best in class implementation, applications customization and consulting services on Microsoft Business Solutions (MBS) solution : Microsoft CRM
The scope of this role is primarily focused on delivering services to enterprise customers, also through our partners.

As CRM Consultant you will act as technical resource who provides expertise on the above solution to all our customers and to our existing partners as needed. This will imply to have a good understanding of business processes on at least 1 CRM domain.

Responsabilities:
• To engage on consulting aspects: pre-sales, design, configuration, data conversion, skills transfer, report writing.
• To contribute with technical and functional expertise to pre-sales phases through proof-of-concept, benchmark, initial scope of project
• Look for business opportunities for service and Microsoft in general. Furthermore on a regularly basis assist the Account Manager or the Partner Account Manager in developing these, and occasionally close services opportunities unassisted
• To ensure project management methodoly is applied when relevant
• To document and administer tasks and progress accurately and timely : time entry, scheduling, status updates, customer commitments, provision of technical or process planning to partners
• To regularly lead sharing of best practices with team members
• To regularly transfer skills to partners


Competecies and requirements:
• Functional/technical knowledge/skilss
• Drive for results
• Problem solving
• Communication skills
• Managing systems and processes
• Customer focus
• Self driven and accountable for his own management of time
• University degree in atechnical area
• 4-6 years experience in a CRM business application consulting role
• Functional knowledge at least in Sales Force Automation. Marketing and Customer Services domains knowledge is a plus
• Technical aptitude on MS environment: .Net, SQL server, Biztalk server
• Proven project management experience: ideal candidate has already served as a project manager on 1 CRM assignment and demonstrated awareness and knowledge on PM methodology with use of Siebel, Pivotal or any other CRM solutions
• Basic level knowledge in one of the following areas: application development, databases or infrastructure technologies
• Good English skills both verbal and written is required
• Other language knowledge is a plus


We offer:
• Dynamic and prestigious work environment
• The best tools and technologies at your fingertips
• Smart and motivated team
• Unique chance for personal development
• Competitive remuneration package

To find out more information about Microsoft, please log on to www.microsoft.com.

For more than 20 years, Microsoft has been operating in Europe, the Middle East and Africa (EMEA), enabling people and businesses throughout the region to realize their potential. The company's 13,000 regional employees engage in a wide range of functions including research, product development and distribution, sales and marketing, customer service and support, and partner support. An industry leader, Microsoft is also committed to corporate responsibility and community participation. The company works with all levels of government and academia, and supports numerous programmes for social and economic development.

Microsoft Services Romania is looking for the best and the brightest to join the team.