Microsoft Content Support Professional with Italian

Microsoft Romania SRL

For the Technical Support Centre Romania, Microsoft The Microsoft Global Technical Support Centre in Bucharest provides technical service and support for Microsoft’s European Enterprise and Developer customers. The centre is part of the company’s global support operation and is staffed by highly skilled technical specialists in enterprise platform, business and developer applications.

We are searching suitable candidates for one of the following:

A. General Core Support Professional:
The ideal candidate will be required to have a Technical Degree or adequate practical background (+3 years) on the following technologies:
- Working knowledge of Server Software – Windows 2000/2003, Exchange Server 2003/2007 (2 out of 4)
- Windows Client : XP / Vista / Windows 7

B. Developer Support Professional:
Working knowledge of programming and troubleshooting (+2 years) in at least 2 out of 4 of these technologies: Client Development, Visual C++, Visual C#, Visual Studio, ASP.Net
- Microsoft Certified Application Developers (MCADs) would be an advantage

OTHER REQUIREMENTS:

- Excellent demonstrated customer service skills
- Demonstrates forum management, thread/issues coordination and escalation
- Strong working knowledge of English and Italian(written) it’s a must;
- Proven technical writing skills
- Ability to work in a fast paced environment
- Works well in a virtual team environment
- Communication skills in international environment;
- Willingness to improve technical skills and language skills;
- Passion for sharing technical information, writing technical.

Contract type: 1 year
Start date: April 2010
Location: Romania, Bucharest

JOB PROFILE

- Responsible for delivering support for Microsoft Forum community users across Europe. The primary focus will be ensuring that all Microsoft customers are very satisfied with the effectiveness and efficiency of the forum support they receive.
- Deliver timely and high quality forum responses using knowledge of the Microsoft developer products.
- Develop a relationship with the technical peers (Product Group, DPE, Microsoft Valued Professionals and other influencers) for the technology supported and related technologies in order to ensure improved collaboration and satisfaction in support.
- Effectively search internal Knowledge Management Systems for solutions
- Continuous learning and remain current in relevant product offerings necessary for assignment. It may include significant emphasis on multi-product and/or cross-platform support.
- Capability to search through multiple forums to determine threads/issues that have been reopened, need retiring, require escalation, that are new and those needing to be assigned
- Assist Microsoft Forum Program Manager in developing forum business strategies with all groups involved

JOB HIGHLIGHTS
- In-depth training
- Exposure to Microsoft technologies
- Access to emerging products and technologies
- Developing a level of product knowledge well above the average system administrator
- Life insurance and medical program
- Lunch vouchers
- Competitive salary package

Microsoft support facilities are equipped with high speed IT infrastructure which supports our operations seamlessly across international boundaries and enables collaboration with engineers across Europe and the world.

Our ideas touch the lives of individuals everywhere and they are born in an environment designed to encourage collaboration, openness and innovation. We want you to join in, influence, learn, challenge, agree and disagree. When you work for Microsoft, you’re free to express yourself your way!

Interested in this opportunity? Please submit your English application online at www.microsoft.com/emea/careers

Please note that your resume will be entered in our data base and may be used in further recruitment events.