Tier 2 Remote Support in Cluj Napoca

Person Profile:

Experience – Essential
• Broad knowledge of PCs and Information Technology.
• Production and maintenance of technical documentation.
• Experience of working with Remote Control tools
• Windows 2000, Windows XP, MS Office 2003, Windows 2000 Server, Active Directory, NT4 Server, Citrix and Terminal Services.


Experience – Desirable
• MSCE 2000/2003.

Personal Qualities
• Business English or French to high level
• Analytical and methodical approach to problem solving.
• Self-driven and able to work by yourself or within a team.
• Be able to work with minimum supervision as well as perform under pressure and meet tight deadlines.
• Flexible
• Team player (ability to work with other teams to provide a service to a client to an agreed SLA)
• Good Telephone Manner
• Client Facing Skills

Exciting opportunities have arisen within the remote desktop support team. The team provides remote desktop support to a variety of English and French speaking clients.

Key responsibilities and typical activities will include:
• Effective and efficient management of workloads via call logging system
• Experience of working to set Service Level Agreements
• Day to day support of desktop software issues
• Day to day administration of Windows 2000 Active Directory
• Day to day administration of Metaframe XP Presentation Server
• Completing daily/weekly tasks as required.
BENNEFITS:

- attractive sallary package
- the opportunity to work for a global leader
in consulting, technology and outsourcing services

Manpower is reinventing the employment services industry by helping employers and individuals adopt new approaches to the evolving world of work. Manpower calls this approach Contemporary Working.

Contemporary working is about what’s now and what’s next in the world of work. Manpower offers insight and advice that enable clients and candidates to make the right choices and make the most of what’s happening now and what is coming next in the changing world of work.

Manpower operates in 72 countries through its 4200 offices worldwide, serving more than 400 000 clients.

BUCHAREST Branch: Bd. Unirii, No. 18, Sector 4, Cod 040107, Bucuresti
Fax: 021/301.85.41, E-mail: bucuresti@manpower.ro

TIMISOARA Branch: Str. Medicinei, Nr. 1B, Cod 300041, Timisoara
Fax: 0256/309.482, E-mail: timisoara@manpower.ro

BRASOV Branch: Str. Toamnei, Nr. 9,
Bl. 4, Sc. B, Ap. 2, Brasov
Fax: 0268.326.129, E-mail:brasov@manpower.ro

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