Contact Center Manager - Cluj Napoca

Our client is one of the worldwide leaders in IT solutions outsourcing, opening an important center in Cluj Napoca.
For this center, we are looking for an experienced CONTACT CENTER MANAGER to fulfill the following requirements:

- Minimum 2 years experience of managing at senior level, within Customer Service Center or wider business environment;
- Proven people manager and leader;
- Proficient in English;
- Excellent presentation & communication skills, both written and verbal
- Resilient, focussed and with strong achievement drive.

- Develop innovative solutions and manage the overall delivery of services;
- Manage escalated service issues;
- Ensure that the services provided by the teams are optimised and are evolved to meet new delivery methods, practices and business requirements;
- Develop, manage and maintain effective working relationships with key delivery contacts both internally and externally;
- Manage operational budget to ensure costs are aligned with forecasted budgets.

Benefits:
- Attractive salary package;
- Opportunity to work and develop in an international environment;
- Extensive training opportunities.

Manpower is reinventing the employment services industry by helping employers and individuals adopt new approaches to the evolving world of work. Manpower calls this approach Contemporary Working.

Contemporary working is about what’s now and what’s next in the world of work. Manpower offers insight and advice that enable clients and candidates to make the right choices and make the most of what’s happening now and what is coming next in the changing world of work.

Manpower operates in 72 countries through its 4200 offices worldwide, serving more than 400 000 clients.

BUCHAREST Branch: Bd. Unirii, No. 18, Sector 4, Cod 040107, Bucuresti
Fax: 021/301.85.41, E-mail: bucuresti@manpower.ro

TIMISOARA Branch: Str. Medicinei, Nr. 1B, Cod 300041, Timisoara
Fax: 0256/309.482, E-mail: timisoara@manpower.ro

BRASOV Branch: Str. Toamnei, Nr. 9,
Bl. 4, Sc. B, Ap. 2, Brasov
Fax: 0268.326.129, E-mail:brasov@manpower.ro

* Transmiterea unui CV ca raspuns la acest anunt direct pe site sau pe adresele de e-mail anuntate presupune acordul dumneavoastra fata de vizualizarea, procesarea si analizarea datelor dumneavoastra personale de catre reprezentantii Manpower Romania si de catre terti.