Product Support Analyst (CRM)

For one of our clients, the world's leading supplier of software for information management, we are looking for a Product Support Analyst (CRM).

Requirements:

- Higher education in a technical field or relevant working experience;
- Technical Customer Support experience;
- Excellent analytical and problem solving skills;
- Technical skills in relational databases (Oracle, SQLServer or DB2), operating systems (Unix, NT or MVS), programming languages and web technologies;
- Understanding of structured SQL statements and how they are executed in the RDBMS;
- Functional or Technical knowledge of CRM products –preferably Peoplesoft;
- Able to handle difficult or sensitive situations with diplomacy and tact;
- Fluent in French, preferrably native, Spanish language knowledge would be a plus;
- Proficiency in English, both verbal and writing skills.

Responsibilities:

- Research, resolve and respond to highly complex and/or critical questions across the product line and product boundaries;
- Demonstrate strong follow-through and consistently keep commitments to customers;
- Ensure that each and every customer is handled with a consummately professional attitude and the highest possible level of service;
- Take ownership and responsibility for priority customer cases where and when required;
- Develop a depth and breadth of knowledge within the product line in various product areas, service offering and support policies;
- Contribute to an environment that encourages information sharing and team-based resolution activity.

Lugera & Maklér operates in Slovakia, Czech Republic and Romania. We made it our job to help companies to find the right employees. To help ambitious people to find the right employer. We match the right person with the right company at the right time. Very fast. So that the perfect job soon is yours.