Opportunity for Hungarian Speakers - IT Helpdesk

·Problem solving skills
·Highly customer oriented behaviour and way of working
·Patience, empathy, diligency, preciseness
·PC skills
·Excellent command of Hungarian

For Genpact, a leading provider of Business Services & Technology Solutions we are looking for an IT Helpdesk Officer.

The process contains the following major steps:

·Taking calls on the below mentioned languages of any priorities of CMS (Customer Management System) Avaya phone skills;
·Handling emails / webcases , translating them into the appropriate language, depending on customer requirements;
·Document cases for each incident, handle cases meeting SLAs ( Service Level Agreement) (customer requirements), follow up case status;
·Troubleshooting IT problems according to the SOPs (Standard Operating Procedures) and previous trainings;
·Sharing knowledge case with the team;
·Creating SOPs;
·Training new associates and cross-training existing associates;
·Attending training sessions;
·Administrative work for helpdesk needs;
·Arranging working schedule with collegues flexibly, according to business needs.

Lugera & Maklér operates in Slovakia, Czech Republic and Romania. We made it our job to help companies to find the right employees. To help ambitious people to find the right employer. We match the right person with the right company at the right time. Very fast. So that the perfect job soon is yours.