Help Desk Manager |
 |
| Compania: LUGERA & MAKLER |
|
|
|
| Expirat la: 13.02.2006 |
| Actualizat la: 12.02.2006 |
|
|
| Compania: |
LUGERA & MAKLER |
| Departament: |
Customer, Client Service, IT, IT Software, Marketing, CercetariMarketing, Sondaje, Telecomunicatii |
| Orasul: |
Bucuresti
|
| Tip Job: |
Full time |
| Posturi disponibile: |
1 |
| Status: |
Inactiv |
|
| Nivel cariera: |
Mid-Level/Peste 3 Ani Exp,Manager/Executive Position |
| Limbi Straine: |
engleza, italiana, |
| Oferta: |
nespecificat |
| Permis conducere: |
nespecificat |
| Data introducerii: |
13.01.2006 |
| Data limita: |
13.02.2006 |
|
|
| CANDIDATUL IDEAL:
Excellent knowledge of both Italian and English
Maximum availability and at least 3/5 years of experience as Help DeskCall Center coordinator.
Capacity to manage personnel turn-over rotating shifts and monitor performance
Capacity to integrate specific customer needs in the HD structure.
Capacity’ to analyze Inbound e Outbound activities.
Experience in the creationmethodology of HD structure
Experience in selection of specialized personnel
Experience in education of HD personnel
Excellent knowledge of call center mansions with the object of insuring a high quality service in the following areas:
Management of Front-Office and of Back-Office.
Network Management Hardware and Software knowledge.
Knowledge of ticketing applications and procedures of call management
Knowledge of Windows 2000/XP, SQL and Access for the creation and analysis of Back Office statistics |
RESPONSABILITATI / BENEFICII:
For one of our clients, a well-known company active in the IT&C field, we are looking for a Help Desk Manager.
|
DESCRIEREA COMPANIEI:
Lugera & Maklér operates in Slovakia, Czech Republic and Romania. We made it our job to help companies to find the right employees. To help ambitious people to find the right employer. We match the right person with the right company at the right time. Very fast. So that the perfect job soon is yours.
|
|
|
|
