CANDIDATUL IDEAL:
-Customer service experience
-Excellent communication and troubleshooting skills
-Experience with sound cards, video cards, and networking
-Outstanding customer service skills
-Strong troubleshooting skills
-2+ years supporting a Windows Active Directory/Exchange Environment
-2+ years supporting office networking environments
-Intermediate knowledge of backup/restore procedures
-Intermediate knowledge of server-class hardware
-Availability on-call for emergencies;
-Ability to work weekends if needed
-Extensive hardware experience (ability to build, diagnose, and repair computers; strong troubleshooting skills)
-Advanced knowledge of installing and maintaining Windows XP, Windows Vista,
-High level of dependability, with a "can do" attitude
-Extensive hardware experience (ability to build, diagnose, and repair computers; strong troubleshooting skills)
-Familiarity with an array of software and operating systems (Linux, Windows, etc.; installing and maintaining all Microsoft OSes)
-Networking experience (intermediate knowledge of Microsoft network environment)
-Ability to work non-standard hours
Pluses:
-Knowledge and interest in scripting and programming languages (i.e. C++, Java, HTML, Visual Basic, Max Scripting)
-CCIE Cisco Certification in VOIP
-At least one year experience supporting a VOIP call center
Requirements:
-Call-center experience
-Cisco networking hardware experience, CCNA certification
-Advanced Active Directory and Exchange Administration experience
-Database Administration experience (MS SQL, MySQL, Oracle)
-Enterprise storage experience
-VMWare/Virtualization experience
-Unix/Linux experience
-Strong networking skills
-Experience with Cisco VOIP hardware
-Intermediate to advanced knowledge of network routing technologies (TCP/IP, DNS, WINS, management of NT/AD domains)
|
