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Customer Information Center Coordinator / Customer Service Web Master

LG-ELECTRONICS ROMANIA
Compania: LG-ELECTRONICS ROMANIA
| Expirat la: 28.12.2009 |
| Actualizat la: 24.12.2009 |
Compania:  LG-ELECTRONICS ROMANIA
Departament:  Customer, Client Service, Marketing, CercetariMarketing, Sondaje
Orasul:  Bucuresti
Tip Job:  Full time
Posturi disponibile:  1
Nivel cariera:  Mid-Level/Peste 3 Ani Exp
Limbi Straine:  engleza,
Oferta:  nespecificat
Permis conducere:  nespecificat
Data introducerii:  26.11.2009
Data limita:  27.12.2009

 
CANDIDATUL IDEAL:

• University degree;
• 1-3 years of experience in the industry (Customer Service);
• Very good knowledge of English;
• Very good computer background (MS Excel, MS PowerPoint);
• Excellent communication skills;
• Customer orientation and positive character.


RESPONSABILITATI / BENEFICII:

• Voice of Customer management (Voice of Customer analysis, Voice of Customer closing);
Customer Service related Survey;
• Customer Information Center related job management (Collaboration with Call Center agents / Call Center related KPI management);
• Customer Service Website management (Production information update / Warranty policy and information update / Response at Customer inquires via Customer Service website);
• Collaboration with Regional Head Quarter with issues on Customer Service;
• Customer Services manager support for regional Service strategy set up.


DESCRIEREA COMPANIEI:

LG Electronics, Inc. is a global leader and technology innovator in consumer electronics, home appliances and mobile communications, employing more than 82,000 people working in 114 operations including 82 subsidiaries around the world. LG is comprised of the following business units - Mobile Communications, Home Entertainment, Home Appliances and Air Conditioning and Business 2 Business. LG is the world's leading producer of CDMA/GSM handsets, air conditioners, front-loading washing machines, optical storage products, DVD players, flat panel TVs and home Theater systems.









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