Level 1 Remote Software&Hardware Support Specialist (Dutch/ Polish speaker)

Mandatory skills required:
• English fluent (both written and verbal) plus very good knowledge of at least one of the following:
• Dutch or Polish fluent
• Proven IT education and 1 year job experience or 5 years of experience as an IT administrator
• Specialized know how on databases, Windows / Windows Server, Network
• Proven remote support know-how (patches etc.)
• Technical
• Problem solver
• Excellent communication and listening skills
• Team player
• Very good analytical skills
• Eagerness/willingness to learn
• Ability to perform under pressure
• Ability to multi-task
• Willingness to travel

Nice to have:
• Excellent analytic know-how for complex incidents
• Customer facing experience
• Team working

Level1 Software&Hardware Support Specialists are required to deliver Remote Technical Support Services in English and in client national language:

• Providing initial remote technical software&hardware support to clients
• Interacting with client and company functions consistently until problem solution
• Analyzing problems/situations, understanding problem impact on client business
• Applying problem solving techniques
• Responding to client queries, providing timely resolutions to client issues
• Maintaining highest client satisfaction
• Maintaining positive client relationships even in severe and pressurized situations
• Performing problem management and end-to-end problem ownership
• Logging all related activities for each customer query and handling client data securely
• Employing client ‘s standard support delivery methodologies and tools
• Performing in international software support delivery processes and environments
• Participating in shifts: 24X7.

We offer:
- international environment, young enthusiastic team;
- motivating salary package;
- bonuses for results.

Inaxio Consulting is an IT company with an extensive experience in IT projects in Europe.
For more information about the company please visit www.inaxio.com
The interested candidates are kindly invited to apply until 25th of February.
All applications will be treated in strictest confidence. Only the short-listed candidates will be contacted for an interview.
Please submit your resume in English.
Thank you!