L1 Support Specialist

On behalf of our client, a leading IT company we are looking for a Level 1 Support Specialist (with french)
Mandatory skills:
-French and English fluent (both written and verbal)
- Proven IT education and 1 year job experience or 5 years of experience as an IT administrator
- Basic Windows knowledge
- Proven remote support know-how
Traits and competencies wanted
• Technical
• Problem solver
• Excellent communication and listening skills
• Team player
• Very good analytical skills
• Eagerness/willingness to learn
• Ability to perform under pressure
• Ability to multi-task
• Willingness to travel

Nice to have skills:
• Excellent analytic know-how for complex incidents
• Customer facing experience
• Team working

• Providing initial remote software support to clients
• Interacting with client and company functions consistently until problem solution
• Analyzing problems/situations, understanding problem impact on client business
• Applying problem solving techniques
• Responding to client queries, providing timely resolutions to client issues
• Maintaining highest client satisfaction
• Maintaining positive client relationships even in severe and pressurized situations
• Performing problem management and end-to-end problem ownership
• Logging all related activities for each customer query and handling client data securely
• Employing clients standard support delivery methodologies and tools
• Performing in international software support delivery processes and environments
• Participating in shifts: 24X7

Important furnizor de solutii si servicii informatice. Distribuitor al produselor firmelor Infor/Baan (ERP, CRM, BI, PDM) si Infor/Datastream (EAM), pentru care ofera intreaga gama de servicii necesare implementarii acestora la beneficiari.