IT Support Analyst for Budgeting and Forecasting Tools

The IT Department of Ubisoft is currently seeking a full-time IT Support Analyst for Budgeting and Forecasting tools with middle-level experience, to join our team in Bucharest on a permanent basis.

Job requirements:

Mandatory:
• University graduate
• Work experience of at least three years within the IT/ Customer Support department
• Visual Basic for Applications (VBA)
• General knowledge of BI / Datawarehouse / Reporting
• Financial Reporting
• Good written and oral knowledge of English

Represent a strong advantage:
• Essbase (EAS, HBR, calculation scripts, DLR, mxls)
• Hyperion Planning
• Knowledge of business terms and processes in areas like Cost Control, Consolidation, Finance and Accounting, Sales, Marketing
• Add in Excel / Smartview
• SQL/ Oracle databases knowledge
• French knowledge

Responsibilities:

• Ensures 2nd level support for Ubisoft's Budgeting and Forecasting applications (Hyperion Planning, Hyperion Financial Management): works a queue of tickets (incidents, problems, requests) and provides resolutions within internally defined SLAs, with a focus on long-term solutions
• Participate in the application maintenance and performs analysis of the change requests for Hyperion Planning application
• Designs and proposes appropriate solutions with the support of the Project & Account Manager, Project Manager and Development teams
• Provides status updates and manages customer expectations throughout the lifecycle of the incident/ problem/ service request
• Demonstrates a sound knowledge across multiple business intelligence products.
• Collaborates closely with level 1 support analysts to identify, document and transfer recurrent ticket categories
• Provides trainings for the key and end-users
• Contributes to the creation and maintenance of end-user documentation
• Effectively utilizes support processes and tools (i.e.: self service interface, ticketing tool, internal knowledge base etc.); Stays updated with the support practices and procedures and suggests improvements
• Actively contributes to internal knowledge management through content creation and maintenance

Come join our world:
A place where creativity and innovation are the driving force
A place as varied in its destinations as in the people who travel there...
A place where the game barrier can finally be broken!

Ubisoft is a leading producer, publisher and distributor of interactive entertainment products worldwide and has grown considerably through a strong and diversified line-up of products and partnerships. Ubisoft has offices in 26 countries and sales in more than 50 countries around the globe. It is committed to delivering high-quality, cutting-edge video game titles to the consumers.

Ubisoft Romania is the first Ubisoft production studio outside France. The Romanian adventure which began 20 years ago has turn into an exciting success story.
Come and join our team of over more than 900 professionals and help us create highly appreciated video games.