IT HELPDESK TECHNICIAN (ITALIAN & ENGLISH) |
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| Compania: EMERSON |
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| Expirat la: 12.04.2010 |
| Actualizat la: 11.03.2010 |
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| Compania: |
EMERSON |
| Departament: |
Customer, Client Service, IT Hardware, IT Software, Sales, Vanzari, Comert |
| Orasul: |
Cluj-Napoca
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| Tip Job: |
Full time |
| Posturi disponibile: |
2 |
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| Nivel cariera: |
Student,Entry-Level/Primii 3 Ani Exp |
| Limbi Straine: |
engleza, italiana, |
| Oferta: |
nespecificat |
| Permis conducere: |
nespecificat |
| Data introducerii: |
11.03.2010 |
| Data limita: |
11.04.2010 |
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| CANDIDATUL IDEAL:
- Student or University graduate in IT or related areas is preferred;
- Advanced Italian and English skills (both languages are mandatory);
- Previous experience in a Call Center or IT Helpdesk Team is a plus;
- IT Knowledge: Windows Environment, PC Software Troubleshooting, Networking basics, Familiar with Microsoft Office Products
- Available to work in 3 shifts; |
RESPONSABILITATI / BENEFICII:
- Provide Tier 1 support for all hardware/software services via phone, email or remote;
- Route/escalate tickets to the appropriate group in charge;
- Handle different administrative tasks or desktop configuration tasks;
- Record, track and document all the help desk requests using the service desk tools;
- Research hardware & software problems for end users by applying standards procedures and best practices;
- Document new processes and create different procedures;
- Train new users on computer software and hardware tools via the phone; |
DESCRIEREA COMPANIEI:
EMERSON is a St. Louis, US based global manufacturing organization, employing over 129,000 people worldwide with a turnover of over $20.9 billion in 2009, with more than 19 years of experience in Sales, Engineering and Manufacturing in Central & Eastern Europe.
Visit us at: www.emerson.com |
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