Customer Care Specialist

Job Requirements: • Superior knowledge of English
• Bilingualism (English and French) would be an advantage
• Excellent problem solving and communication skills
• Punctuality, willingness to work in shifts • Strong organizational and customer service skills
• Computer literacy • Ability to adapt quickly to change

We are seeking individuals to fulfill dynamic leadership roles within our Bucharest Branch Office. As an energetic team player you will provide exceptional customer service to our global clientele by processing their requirements in an efficient and friendly manner. By delivering exceptional customer service you will enhance the overall client experience, as well as provide an understanding of Iristel’s operating policies and procedures. Reporting to the Director of Operations, you will use your existing talents and expertise to support our Global Operations. You will work in a fast-paced collaborative environment providing a variety of solutions and services which interface with both internal and external contacts.
As an enthusiastic team player why not start your career with Iristel in a junior capacity within our call centre by offering superior customer support to our global clientele. We provide the support you need to develop a career and encourage personal growth.
Our offer:
• The opportunity to work with international customers
• Internal/External training and certification
• Attractive and performance-oriented compensation package with clear progression
• Medical and Pension Benefits, with family coverage

Since 1999 Iristel Inc. has been one of Canada’s leading providers of Enterprise and Residential Voice and Data Services.
Iristel has two main business lines with operating divisions in Canada, Romania, Dominica, Egypt, Turkey, France, and Central Africa. Our Retail Division aims to provide our customers with an affordable and reliable communication and data service while our Wholesale Division aims to service other Carriers through our extensive global network.