Broadband Access Support Engineer

· Polytechnic University, Electronics and Telecommunications or similar

· Previous work experience: 1-2 years in a company specializing in telecommunications industry, in Operations oriented positions

· Technical skills (Signaling: SIP, H323, SS7, ISDN; Operating systems including Microsoft Windows 98/NT/2000/XP, Linux; Knowledge of TCP/IP networking technology; SNMP Monitoring Tools)

· Excellent communication skills

· Good people skills (ability to work on own as well as in a team environment)

· Self motivated

· Fluency in English (French would be an advantage)

Customer Fault Management

· To identify and resolve Customer Faults at the first point of contact through utilizing technical knowledge and logical approach to problems

· To ensure incoming calls are answered quickly and effectively

· Provide relevant information when escalating a customer fault

· To update customers in a timely manner and provide appropriate feedback

· To log calls using the appropriate database

· To update the internal troubleshooting document whenever is the case for cross-training purposes

Process Management

* To carry out processes and procedures as prescribed by department manager.
* To be pro-active in identifying and highlighting any failings or improvements that could be made

Technical Fault Escalations

* Liaising with other departments within Iristel when the nature of the fault warrants it
* Reporting faults to 3rd parties where appropriate
* Liaising with 3rd parties when necessary to resolve a customer fault
* Identifying trends in fault patterns and raising these problems with Internal/External Departments in a pro-active manner flexibility

Founded in 1999, Iristel is a leading carrier of international long distance telephone calls and provider of retail prepaid calling cards, postpaid and broadband voice services for residential market.

We offer a competitive performance-oriented compensation package, internal training on the latest telecommunication technologies and the opportunity to work in an international environment.

Please send your detailed resume in English with attention to Mihnea Teodorescu, by email at mteodorescu@iristel.com or by fax at 021-403.33.42 specifying the position title, no later than July, 15th 2005. Only selected candidates will be contacted.