NOC TRANSMISSION ENGINEER

The Person


Excellent interpersonal and communication skills

Good team player

Able to work under pressure and on own initiative

Decision maker

Able to resolve problems quickly and effectively

In depth knowledge to SDH and Optical tanismission technologies required.

Skills, Knowledge and Experience


Experience of working in a large established Operations environment for a Telco or large ISP essential.

Experienced user of Microsoft Office applications.

Experience of NOC shift patterns.

Good basic fault finding techniques.

Experienced user Alcatel RM/SH preferred but not essential

Experienced user Ciena On Centre / TMN preferred but not essential.


Minimum 3 years experience in Telecommunications with at least 1 years technical support position.

Conversant with telecommunications operational processes and procedures.

General technical understanding of Voice and IP technologies

The Role


Work in the Network Operations Centre on a 24x7 shift rota basis.

Conduct network surveillance and proactively initialise fault resolution and priority.

Carry out first level fault diagnostics across the Tx network

Conduct preventative maintenance and analyses of circuit performance

Open trouble tickets from network alarms or external fault reports

Track trouble tickets assigned to the NOC

Escalating trouble tickets, both technical and to management

Carry out vendor and supplier contact and escalation for fault resolution.

Co-ordinate field operatives across Pan European Network

Support Local Ops with Diagnostics and maintenance

Responsible for escalation of unresolved Tx customer or network faults to 2nd or 3rd Line Support as required.

Liaise with customer representatives to obtain fault resolution.

Interoute's network is the largest in Europe today, offering unparalleled homogeneity, reach and capacity. Our products and services include bandwidth, virtual private networks, high speed internet access and transit, managed hosting, communications services and media streaming.

Our fibre optic network, consists of twelve rings connecting 85 cities in 22 countries across 54,000+ route kilometres of lit fibre and has the capacity to carry a petabit (a billion megabits per second) of traffic. We have also built metropolitan area networks (MANs) in 20 major European centres of business with further cities planned during 2007.