Call- Centre Supervisor

The successful candidate will:
- direct and manage all the activities associated with Call-Centre operations
- build and manage a team of call centre agents/coordinators with a high level of employee satisfaction and commitment
- coach, mentor and train staff
- set objectives for team members
- function as an example for all team members
- establish and implement performance and service standards


If you are interested please send your CV directly to p.korez@internationalservicecheck.com with the subject Call Center Supervisor.

- Minimum 1 year customer contact centre experience in a lead and/or mentoring position.
- Ability to effectively deal with technical issues.
- Ability to effectively deal with customer complaints and concerns.
- Ability to maintain self control in stressful situations.
- Excellent Organisation Skills.
- Effective communication skills.
- Fluent English. Additional languages are welcome.
- Competent MS Office knowledge is required.
- This position is home-based.
- A reliable broad band internet access plus a computer are primary requirements.
- Willingness to work 7 days a week.


Training and company phone account will be provided.

With over a decade of experience in Customer Service Quality analysis, International Service Check® has performed service quality checks for some of the world’s best known brands from Fortune 500 companies, to small and medium sized businesses worldwide. Our use of the latest analysis tools and professional Mystery Shoppers puts us at the forefront of the service checking industry. Our consistency in providing accurate and informative reports to our longstanding clients, confirms our position as the number one Mystery Shopping program provider in the world.

Our Services Include:

* Mystery Shopping programs
* Competitor studies
* Price comparisons
* Interviews with customers
* Distribution audits
* Mystery calls

International Service Check® specialises in the following key industries:

* Banking and finance
* Services
* Retail
* Hospitality
* Food & Beverage
* Fine dining
* Manufacturing
* Automotive