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FRONT OFFICE ADMINISTRATORS – SPANISH SPEAKERS JOB NUMBER 306141

 Hewlett-Packard Company
Compania: Hewlett-Packard Company
| Expirat la: 21.07.2009 |
| Actualizat la: 17.07.2009 |
Compania:  Hewlett-Packard Company
Departament:  Administratie, Customer, Client Service, Finante, Contabilitate, Sales, Vanzari, Comert, Traduceri
Orasul:  Bucuresti
Tip Job:  Full time
Posturi disponibile:  1
Status:  Inactiv
Nivel cariera:  Entry-Level/Primii 3 Ani Exp,Mid-Level/Peste 3 Ani Exp
Limbi Straine:  engleza, spaniola,
Oferta:  nespecificat
Permis conducere:  nespecificat
Data introducerii:  19.06.2009
Data limita:  20.07.2009

 
CANDIDATUL IDEAL:



FRONT OFFICE ADMINISTRATORS – SPANISH SPEAKERS
JOB NUMBER 306141


HP Services TSG Customer Support manages the end-to-end support services value chain to maximize profitable growth for a wide range of products and solutions.


Responsibilities

• Assures full ownership for front office (FO) responsibilities and coordinate e2e activities including the involved near- and offshore partners
• Assures interface between support sales, support business, delivery, GBS, Process development and the customer. Makes sure that questions are answered
• Assures check and balance function, business controls and audit compliance in order to secure HP' s financials
• Assures the admin responsibility for the realization of individual contracts. Assure that they are handled correctly from a commercial and legal point of view along the HP Services customer support policies and procedures
• Sometimes needs to take over lead functions for customer projects from an admin point of view
• Processes that need to be adapted for customer needs need to be developed under the framework of effective and cost management
• Ensure that processes are optimized and that knowledge is transferred to all involved parties at the interfaces to other functions
• Assures correct handling of support contracts within the HPS systems
• Acts as entry point for C&C, delivery issues, finance, CRS
• Presents and escalates professional topics in the area of responsibility to the management team, the own team and adjacent teams

Requirements

• Fluent in English and Spanish (written and spoken)
• Preferable previous work experience
• Computer literate - particularly Microsoft Package (Windows, Outlook, Excel, Word, Internet Explorer)
• Excellent communication skills and customer oriented thinking
• Good knowledge in business administration
• Strong team player


DESCRIEREA COMPANIEI:

TO APPLY PLEASE VISIT www.hp.com/go/jobs





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