Italian-French Bilingual Helpdesk Agent

- High Italian and French language skills: fluency in both languages is a must.
- Average to high technical skills: average networking knowledge, average general pc troubleshooting skills.
- Strong interpersonal and communication skills;
- A very good level of technical knowledge: software and hardware;
- Typing speed – 30 w/m, preferably blind;
- Dedicated, ambitious and motivated by this kind of work and committed to his/hers objectives;
- Able to maintain and improve the quality of his work ;
- Customer -oriented ;
- Flexible and open minded ;
- A good understanding of customers needs, able to communicate to different types of customers and committed to exceed theirs expectations ;
- Able to work under pressure and to manage crisis ;
- Autonomy and self-motivation.

- He/she works as company representative in relation with customers, answering to their questions in order to help them solve the technical issues of any kind by following the work procedures in place. The agent will communicate with the customers via telephone and/or Internet (email, chat, fax etc.).
- Solve the demands of the customers for the company’s products (or company’s clients) by offering solutions that respect the existing quality and efficiency standards.
- Treat customer demands via phone and/ or e-mail in accordance with the internal existing procedures.
- Is the interface with the customers and is committed to develop with them a relation that promotes confidence and credibility to the company’s products and services.

The Guillemot Corporation group is now fully a designer of interactive entertainment hardware and accessories for PC and consoles under the brand names Hercules for video and audio products and Thrustmaster for accessories.
The group's activities are now organized around two main product lines:
- Audio and Video Editing, under the Hercules brand,
- PC and Game Console Accessories, under the Thrustmaster brand.
Active in this market since 1984, Guillemot Corporation is currently present in 12 countries and distributes its products across 45 countries in total. Its mission is to offer increasingly innovative, high-quality products which increase the sensations and pleasure experienced by gamers and music lovers alike.