Call Center Manager |
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| Compania: Guillemot Romania SRL |
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| Expirat la: 25.08.2006 |
| Actualizat la: 23.08.2006 |
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| Compania: |
Guillemot Romania SRL |
| Departament: |
Administratie, Customer, Client Service, IT, IT Hardware, IT Software, Telecomunicatii |
| Orasul: |
Bucuresti
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| Tip Job: |
Full time |
| Posturi disponibile: |
1 |
| Status: |
Inactiv |
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| Nivel cariera: |
Entry-Level/Primii 3 Ani Exp,Mid-Level/Peste 3 Ani Exp |
| Limbi Straine: |
engleza, franceza, |
| Oferta: |
nespecificat |
| Permis conducere: |
nespecificat |
| Data introducerii: |
25.07.2006 |
| Data limita: |
25.08.2006 |
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CANDIDATUL IDEAL:
- Is responsible for day-to-day operations of the Call Center and supervision of a team of 10 Technical Support Representatives
- Is responsible for monitoring quality, productivity, operational issues and maintaining the highest levels of customer service
- Assists with all aspects of staff development including recruitment, hiring, training, evaluation and corrective action
- Recommends improvements in programs and procedures to simplify or maximize efficiency, working closely with the Top Management based in France. |
RESPONSABILITATI / BENEFICII:
- Knowledge of effective Call Center Techniques
- Excellent understanding of the basics of the Customer Satisfaction
- Strong oral and written communication skills
- Ability to make operational decisions in a fast-paced environment
- Strong Leadership skills
- Technical Background - very good knowledge in Hardware
- English is mandatory - French or German a plus |
DESCRIEREA COMPANIEI:
The Guillemot Corporation group is now fully a designer of interactive entertainment hardware and accessories for PC and consoles under the brand names Hercules for video and audio products and Thrustmaster for accessories.
The group's activities are now organized around two main product lines:
- Audio and Video Editing, under the Hercules brand,
- PC and Game Console Accessories, under the Thrustmaster brand.
Active in this market since 1984, Guillemot Corporation is currently present in 12 countries and distributes its products across 45 countries in total. Its mission is to offer increasingly innovative, high-quality products which increase the sensations and pleasure experienced by gamers and music lovers alike. |
ANUNTUL CONTINE UN INTERVIU ONLINE CU 5 INTREBARI |
Please describe a specific situation where you have proved successfully your team leader abilities.
Describe from your own experience a concrete situation where you had to take an immediate decision for the project with no time to analyze thoroughly the situation. What were the consequences?
Please describe the most difficult and challenging situation you have encountered with one of your team members or colleagues. How did you deal with it?
What do you consider to be the most important achievement you had on your career?
Please describe a situation where when dealing with a difficult customer, you have successfully found a solution satisfactory for both sides.
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