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European Customer Support Coordinator (Multinational Company)

Compania: Global Consulting - Human Capital Management Solutions - www.globalconsulting.ro
| Expirat la: 08.01.2005 |
| Actualizat la: 08.12.2004 |
Compania:  Global Consulting - Human Capital Management Solutions - www.globalconsulting.ro
Departament:  IT, Internet, eCommerce, New Media, Marketing, CercetariMarketing, Sondaje, Sales, Vanzari, Comert, Telecomunicatii
Orasul:  STRAINATATE
Tip Job:  Full time
Posturi disponibile:  1
Status:  Inactiv
Nivel cariera:  Manager/Executive Position
Limbi Straine:  engleza,
Oferta:  nespecificat
Permis conducere:  nespecificat
Data introducerii:  12.07.2004
Data limita:  08.01.2005

 
CANDIDATUL IDEAL:

- A minimum of 3/5 years relevant experience in a supervisory function of the Call Centre industry and which includes management responsibilities (should have run a Call Center as Manager)

- Ability to work on Projects, unsupervised, providing timelines and milestones regularly

- Experience which demonstrates superior oral and written communication skills in English with an additional European language preferred (German, French, Spanish, Italian)

- University degree in IT or Economics


RESPONSABILITATI / BENEFICII:

Our Client is a leading provider of document management devices to organizations of all sizes.


- Primarily responsible for supervising the relationship between Company and the Call Centre partner Stream. These Call Centres are currently located accross Europe.

- Be the Single Point Of Contact (SPOC) for operational issues at a pan-European level

- Ensure that an efficient escalation process with the support organisation of the client is operational for assigned product(s) and procedures

- Ensure that the assigned teams of call centre agents and mentors provide high quality (technical) support which meets customer satisfaction.

- Maintain effective and positive relationship at a tactical and strategic level with Stream personnel


DESCRIEREA COMPANIEI:

The job is located abroad - Europe. The new colleagues will benefit of a motivating remuneration package, at the level of multinational companies. If you think you’ll thrive in a professional, team oriented, challenging environment, we are looking forward to hearing from you.

If you are willing to join a team of real professionals, please send in strictest confidence your resume (mentioning the position title) with complete details of your career to: fax number: +40 (21) 324 92 89 or by e-mail to: jobs@globalconsulting.ro

Only selected candidates will be contacted for an interview.

Global Consulting Romania
Human Resources Agency
Office +40 (21) 324 18 61
Fax +40 (21) 324 92 89
Mobile +40 722 23 64 64
http:// www.globalconsulting.ro
e-mail: office@globalconsulting.ro



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