GERMAN GAME MASTER

- Gamer, enthusiastic and knowledgeable about games
- Excellent verbal, written communication and presentation abilities
- Very good command of English
- Very good command of German
- Strong customer service skills
- Good organization and time management skills
- Multitasking and comfortable working in a dynamic environment
- Good PC knowledge - Microsoft programs including MS Word, Excel and Outlook.
- Computer game industry experience is a plus

The Game Master’s mission is to be the official voice of the MMO and to serve as the first point of contact for the community.

Responsibilities:
• Managing the Moderators
• Executing the Community Manager’s strategic planning
• Establishing an atmosphere of trust and a sense of belonging within the community


Tasks:
o Creates and adds new content to the game’s website
o Composes official posts, change logs, press releases and development diaries on the forum
o Recruits, coordinates, quality checks and motivates the Moderators
o Composes a regular report for the Community Management and Development Team based on the feedback of the Moderator Team
o Develops training methods and material in order to increase the overall efficiency of the Moderator Team in cooperation with the Instruction Team
o Creates and updates rules of conduct for the community
o Monitors the game’s performance and policy violations
o Informs the community about technical issues and downtimes
o Regularly communicates with the Community Management, the Support Team and the Development Team.
o Organizes and executes community events
o Offers in-game related advice via chat/forum and if necessary forwards the player directly to the Support Team
o Gathers feedback on bugs, features and improvements suggested by the community
o Communicates potential exploits and game breakers (blockers) / hacks / cheats to the Development Team and QA Team in order to resolve these issues
o Shares the players’ feedback with the Community Management and the Support Team to improve the development process
o Checks, understands, anticipates and reacts to the community’s mood.
o Offers relevant feedback on player profiles to the Support Team
o Handles/acts as an important back-up person for special issues handled by Support Team
o Handles the game-related content on Social Media sites
o Works with metrics to establish a certain level of service (response time, quality…)

We offer:
Professional working environment
Career opportunities
Motivating salary
Project bonuses
Meal tickets
Medical services
Fitness and relaxation area

Come join our world:
A place where creativity and innovation are the driving force
A place as varied in its destinations as in the people who travel there...
A place where the game barrier can finally be broken!

Ubisoft is a leading producer, publisher and distributor of interactive entertainment products worldwide and has grown considerably through a strong and diversified line-up of products and partnerships. Ubisoft has offices in 21 countries and sales in more than 50 countries around the globe. It is committed to delivering high-quality, cutting-edge video game titles to the consumers.

Ubisoft Romania is the first Ubisoft production studio outside France. The Romanian adventure which began 17 years ago has turn into an exciting success story.
Come and join our team of over more than 750 professionals and help us create highly appreciated video games.