Team Leader Order Management on German - position opened for Cluj-Napoca

- University degree
- Availability to travel abroad
- Leadership experience in managing teams
- Good communication skills,
- Analytical skills and experience in supply chain management will be an advantage.
- University degree.
- Excellent Italian/German and English language skills spoken as well as written
- 2 or more years of experience in business management, supply chain, sales, and/or related fields.
- Background in sales, business management, and/or supply chain, preferred.
- Proven leadership skills and the willingness to work in a changing environment with flexibility and adaptability.

-Motivate and drive team to achieve high standards of customer excellence
-Maintain communication with Hercules and customers
-Identify process improvement opportunities
-Develop effective team
-Assessing , caring and developing direct reports
-Recognize and reward individual and team level achievements
-Customer relationship management in a remote type of operation
-Audit compliance concerning knowledge management, documentation and various policies
-Ensure Key Performance Indicators are met
-Minimize Customer issues and concerns proactively
-Build strong communication and close working relationship with the key stakeholders at Customer side just as with internal Genpact enabling functions
-Maintain knowledge and understanding of financial performance indicators per the respective operational teams ( billability elements, chargeable items towards customers)
-Identify and drive process improvement opportunities , projects aligned with business initiatives and customer needs
-Lead resolution of technical, infrastructure related problems of the respective operational team

Career impact with Genpact!

Genpact is the leading provider of Business Services & Technology Solutions worldwide.

Owned jointly by General Electric, General Atlantic and Oak Hill Capital Partners, Genpact has operations centers across India as well as in China, Hungary, Romania, the United States and Mexico.

The Portfolio of services offered from these Global centers include: Finance & accounting, Customer Service, Supply Chain & Procurement, Sales & Marketing Analytics, Financial Services Collections/Ops, Information Technology Services, Enterprise Application Services.

We are currently expending our team in Bucharest and therefore we are providing outstanding career opportunities in multiple business areas.

What makes us different is the ability to serve our worldwide clients in their own language: English, French, Italian, Spanish, Hungarian, German, Dutch, Portuguese, Swedish, Polish....you name it.