Senior Accountant - French Speaker

·University degree or equivalent
·Fluent in French
·Good knowledge of English – comprehension, reading & writing (Need to attend various conference calls with the client + have to write various reports and e-mails on regular basis)
·Proficient knowledge of computers, the internet and office automation
·Customer service experience
·Prior Experience in BPO / Travel Industry or both
·Prior experience in managing teams
·Flexibility to adapt to constant change in the airline industry
·Exhibiting flexibility in working under 24/7 environment

·Planning and executing daily debriefing sessions for all agents before the shift commences
·Coordinating process tests & refresher trainings as per schedule with the trainers
·Monitoring agents’ performance through daily call monitoring and feedback
·Coordinating rostering & leave planning of the agents on a monthly basis
·Assisting the training team in developing recurrent training modules
·Organizing daily / weekly / monthly calls with the process owner for operations / product updates
·Reporting any exceptional call scenario / technical issue to the process owner
·Investigating and responding appropriately to the customer complaints with call backs when necessary

Genpact (formerly GE Capital International Services) is the leading provider of Business Services & Technology Solutions worldwide.

The company headquarter is in Gurgaon, India and has operations centers also in China, Hungary, Romania, United States and Mexico.

Genpact has grown from a fledgling company, employing 350 people in India in 1997, to one with an employee base of over 19,000 people globally.
The company is jointly owned by General Electric, General Atlantic and Oak Hill Capital Partners.

In September 2005, Genpact started operations from a modern facility in Romania, which also provides a highly- qualified multilingual talent pool.
Due to the company's training and career-development practices, Genpact Europe benefits of the highest talent-retention rate in the industry.
Genpact worldwide service array covers Finance & Accounting, Customer Service, Information Technology, Supply Chain & Procurement, Document Management.