French or Italian Speakers for IT Helpdesk

- Fluency in French or Italian is required
- Good command of English
- Good computer skills
- Very good communication skills
- Outstanding customer-orientation and team-spirit
- Previous experience in a customer service position/support center environment would be an asset.

The jobholders will provide IT support via phone and e-mail for our European clients in French or Italian.
Answer inbound calls from customers regarding , MS Office, Windows OS, Internet browsers related queries.
Comprehend the issue, search on Knowledge Management Tools
Document & add new issues/solutions to Knowledge Management Repository.
Utilize professional techniques to retain & delight customers.
Use of soft skills - listen, empathy, courtesy etc.
Provide quality service & resolve concerns efficiently & professionally.

- Excellent career opportunities within a multinational company
- Extensive training and coaching

Career impact with Genpact!

Genpact is the leading provider of Business Services & Technology Solutions worldwide.

Owned jointly by General Electric, General Atlantic and Oak Hill Capital Partners, Genpact has operations centers across India as well as in China, Hungary, Romania, the United States and Mexico.

The Portfolio of services offered from these Global centers include: Finance & accounting, Customer Service, Supply Chain & Procurement, Sales & Marketing Analytics, Financial Services Collections/Ops, Information Technology Services, Enterprise Application Services.

We are currently expending our team in Bucharest and therefore we are providing outstanding career opportunities in multiple business areas.

What makes us different is the ability to serve our worldwide clients in their own language: English, French, Italian, Spanish, Hungarian, German, Dutch, Portuguese, Swedish, Polish....you name it.