Dutch Speakers for Order Management and Procurement in Cluj

In order to qualify for a position in our company, you will have to meet the following requirements:

• College degree as a minimal educational requirement;
• Dutch skills at an advanced level, both spoken and written;
• English skills - at least at an intermediate level both spoken and written;
• 1 - 3 years of experience in Customer Service, Order Management or other related areas;
• Microsoft Office and Internet knowledge;
• Outstanding customer-orientation and team-spirit;
• Excellent communication skills written and oral in stressful situations;
• Good business writing skills / business correspondence;

Order Management

Purpose of the position:
• Responsible for managing the orders until the goods are received by the customer
• Respond to telephonic queries by customer and sales team
• Responsible for all transactional activities related to the conversion of a Purchase Requisition into a Purchase Order
• Also includes expediting on all past due PO’s and Open Orders

Main Responsibilities:
• Receive/check/enter order data in ERP
• Instruct and liaise with warehouses to and arrange the execution of the goods shipment in a cost effective way
• Prepare relevant order documents (export, transport, custom clearance, assurance, etc)
• Handle all order related problems and find solutions with customers and internal parties involved
• Escalate problems in time to the Customer Care Supervisor and or Sales Organization
• Interaction with Logistics partner and update customers on availability and delivery
• Knowledge of process flow / tools
• Understanding of the Procurement function and linkage with the Financial Dept in a company
• Understanding of the PR to PO process with all subsequent steps and rules to be followed
• Knowledge and understanding of the critical elements to be identified on a PR (if contracts in place, status of the supplier as in Strategic/Preferred/One-time, if any discounts applicable, special payment terms as per the commodity/services that are ordered etc)
• Ability to identify exceptions and document them in the SOP
• Ability to liaise in an effective manner with the requisitioners, suppliers worldwide for various process related issues and clarifications needed

Procurement

Purpose of the position:

• You will provide customer service in the areas of Accounts Payable (AP), Payments and Travel & Expenses for a major international company in the following business languages: Dutch and English.

Main Responsibilities:
• Processing of compliant invoices in SAP (as per defined procedures);
• Ensuring compliant vendor setups;
• Assisting vendors on phone calls;
• Point of contact for the business for all invoices related queries.

Benefits:

• You will have the opportunity to build a long-term and successful career within a prestigious multinational, from the very start-up.
• You will attend extensive local training

Career impact with Genpact!


Genpact is a leader in the globalization of services and technology and a pioneer in managing business processes for companies around the world in the areas of Accounting, Customer Relationship Management, Procurement and Supply Chain, Banking, Insurance, Analytics, IT Infrastructure and Software services. We were the pioneers of our industry when we started operations in India as a part of General Electric 12 years ago, and our customers today are Fortune 500 market leaders across banking & financial services, insurance, manufacturing , transportation, healthcare, pharmaceuticals, automotive, consumer goods and retail, media & business services. Genpact is a public company listed on the New York Stock Exchange under the symbol "G".

Genpact has over 36,000 employees around the world, in China, India, Philippines, Mexico, Guatemala, USA, Hungary, Romania, Spain, the Netherlands, Morocco, and South Africa.


We are currently expending our team in Bucharest and therefore we are providing outstanding career opportunities in multiple business areas.

What makes us different is the ability to serve our worldwide clients in their own language: English, French, Italian, Spanish, Hungarian, German, Dutch, Portuguese, Swedish, Polish....you name it.