Direct / Indirect Procurement Process Trainer

- Conduct trainings for new agents – Automotive Industry applications and systems, induction trainings
- Organise refresher training as and when required
- Conduct one-to-one training on specific topics
- Identify training requirements of the individual team members/ team and plan trainings around this
- Understand the new bulletins/ updates from the client and dissiminate the knowledge to the entire team through training/ huddles
- Organise test papers to understand agents knowledge levels and for process improvement
- Look at new ways of training ( formats & methods )
- Work with the operations team to develop and design training programs
- Own the track record of all tests completed for all trainees and modules
- Conduct training needs of existing associates - with the help of the Operations Manager to identify knowledge and skill improvement needs
- Liaise with the Learning Team services to identify and improve professional development / leadership skills needs.
- Call and transaction monitoring and assessment.
- Acknowledge and comply with the Company's policies
- Operate with the team to reach the best results
- Actively participate in process related improvement/quality projects.
- Plan for Regular refreshers basis the Training Needs identified. And track progress on an ongoing basis

- Conduct trainings for new agents – specific business applications and systems, induction trainings
- Organise refresher training as and when required
- Conduct one-to-one training on specific topics
- Identify training requirements of the individual team members/ team and plan trainings around this
- Understand the new bulletins/ updates from the client and dissiminate the knowledge to the entire team through training/ huddles
- Organise test papers to understand agents knowledge levels and for process improvement
- Look at new ways of training ( formats & methods )
- Work with the operations team to develop and design training programs
- Own the track record of all tests completed for all trainees and modules
- Conduct training needs of existing associates - with the help of the Operations Manager to identify knowledge and skill improvement needs
- Liaise with the Learning Team services to identify and improve professional development / leadership skills needs.
- Call and transaction monitoring and assessment.
- Acknowledge and comply with the Company's policies
- Operate with the team to reach the best results
- Actively participate in process related improvement/quality projects.
- Plan for Regular refreshers basis the Training Needs identified. And track progress on an ongoing basis

Genpact (formerly GE Capital International Services) is the leading provider of Business Services & Technology Solutions worldwide.


The company headquarter is in Gurgaon, India and has operations centers also in China, Hungary, Romania, United States and Mexico.

Genpact has grown from a fledgling company, employing 350 people in India in 1997, to one with an employee base of over 19,000 people globally.
The company is jointly owned by General Electric, General Atlantic and Oak Hill Capital Partners.

In September 2005, Genpact started operations from a modern facility in Romania, which also provides a highly- qualified multilingual talent pool.
Due to the company's training and career-development practices, Genpact Europe benefits of the highest talent-retention rate in the industry.
Genpact worldwide service array covers Finance & Accounting, Customer Service, Information Technology, Supply Chain & Procurement, Document Management.