Genpact Cluj Hires French Speakers

In order to qualify for a position within our company, Genpact Romania, you will have to meet the following requirements:

- College degree as a minimal educational requirement
- German skills at an advanced level, both spoken and written
- English skills - at least at an intermediate level both spoken and
- Excellent communication skills written and oral in stressful situations
- Good business writing skills / business correspondence
- Microsoft Office profficiency

These jobs are currently available:

Order Management

Main Responsibilities:
- Receive/check/enter order data in ERP
- Instruct and liaise with warehouses to and arrange the execution of the goods shipment in a cost effective way
- Prepare relevant order documents (export, transport, custom clearance, assurance, etc)
- Handle all order related problems and find solutions with customers and internal parties involved
- Escalate problems in time to the Customer Care Supervisor and or Sales Organization
- Interaction with Logistics partner and update customers on availability and delivery
- Knowledge of process flow / tools
- Understanding of the Procurement function and linkage with the Financial Dept in a company
- Understanding of the PR to PO process with all subsequent steps and rules to be followed
- Knowledge and understanding of the critical elements to be identified on a PR (if contracts in place, status of the supplier as in Strategic/Preferred/One-time, if any discounts applicable, special payment terms as per the commodity/services that are ordered etc)
- Ability to identify exceptions and document them in the SOP
- Ability to liaise in an effective manner with the requisitioners, suppliers worldwide for various process related issues and clarifications needed
- In-depth understanding of the key focus areas for Transactional Procurement (TAT, accuracy, etc)

Account Receivable:

Main Responsibilities:
- Increase productivity and efficiency by making the necessary entries and reconciliations during the period in a timely manner.
- Ensure customer satisfaction, ability to prioritise key performance indicators are achieved.
- Drive improvements where possible.
- Apply payments (accurate and in a timely manner).
- Interface with Customer Accounts Payable departments to facilitate the collection process (including customer disputes).
- Conduct account reconciliation.
- Identify areas of dispute through billing reconciliation.
- Determine gaps/errors which will facilitate payment.
- Collection of all outstanding receivables
- Perform credit checks.
- Inform Sales/Management Team about delinquent accounts.
- Handle all blocked orders.
- Perform risk assessment for new and existing customers.
- Communicate with Customer Service/Sales Departments

Accounts Payable:

- Open incoming scanned invoices in workflow tool
- Check the supplier data and details in the ERP system
- Enter correct data into workflow tool
- Sorting of invoices (according to criteria: document type, purchase order, headquarter or branch)
- Request rescan for unclear images or uncomplete invoices
- Communication and clarifications with suppliers (including correspondence and communication with suppliers)
- Reading and learning the operating procedures, contributing to the development/improvement of the operating procedures, escalating of all unsolved/unclear issues to the team leader
- Send invoices back to suppliers

Career impact with Genpact!


Genpact is a leader in the globalization of services and technology and a pioneer in managing business processes for companies around the world in the areas of Accounting, Customer Relationship Management, Procurement and Supply Chain, Banking, Insurance, Analytics, IT Infrastructure and Software services. We were the pioneers of our industry when we started operations in India as a part of General Electric 12 years ago, and our customers today are Fortune 500 market leaders across banking & financial services, insurance, manufacturing , transportation, healthcare, pharmaceuticals, automotive, consumer goods and retail, media & business services. Genpact is a public company listed on the New York Stock Exchange under the symbol "G".

Genpact has over 36,000 employees around the world, in China, India, Philippines, Mexico, Guatemala, USA, Hungary, Romania, Spain, the Netherlands, Morocco, and South Africa.


We are currently expending our team in Bucharest and therefore we are providing outstanding career opportunities in multiple business areas.

What makes us different is the ability to serve our worldwide clients in their own language: English, French, Italian, Spanish, Hungarian, German, Dutch, Portuguese, Swedish, Polish....you name it.