Genpact Cluj hires Czech speakers for Order Management

To be part of our internationally team you need to have:

• University Degree
• Written & verbal fluency in Czech and English
• Excellent customer focus (phone skills included) and strong commercial skills
• SAP/ERP knowledge is a plus
• Previous work experience preferably Commercial, Logistics and/or Customer Service are not compulsory but would be an asset.
• MS Office User

Main Tasks and Responsibilities:

• Enter order data in SAP for:
- Order confirmation
- Material allocation
- Third party vendors
- Invoicing
- Reporting
• Respond to telephonic queries by customer and sales org.
• Update SAP with customer master data
• Interaction with Logistics partner and update customers on availability and delivery
• Create Purchase orders for third party orders
• Handle all update requests from internal org. ( rebates, debits/credits), returns
• Build good rapport with customers and sales representative
• Receive and check incoming customer orders
• Instruct and liaise with warehouses and forwarders to prepare and arrange the execution of the shipment of goods to the end user in a cost effective way
• Prepare relevant order documents (export, transport, custom clearance, assurance)
• Timely and accurate invoicing
• Monitor order portfolio on a daily basis.
• Handle all order related problems and find solutions with customers and internal parties involved. Escalate problems in time to the Customer Care Supervisor and or Sales Organization
• Documents preparation for export orders
• Exchange information with banks, chamber of commerce, embassies… to obtain and to certificate documents
• Ensure proper filing and archiving of orders
• Handle logistic complaints and return shipments
• Handle logistic related Special Customer Requests (SCR)
• Initiate ideas to improve efficiency of Customer Service activities and be involved in projects to implement these ideas

Career impact with Genpact!


Genpact is a leader in the globalization of services and technology and a pioneer in managing business processes for companies around the world in the areas of Accounting, Customer Relationship Management, Procurement and Supply Chain, Banking, Insurance, Analytics, IT Infrastructure and Software services. We were the pioneers of our industry when we started operations in India as a part of General Electric 12 years ago, and our customers today are Fortune 500 market leaders across banking & financial services, insurance, manufacturing , transportation, healthcare, pharmaceuticals, automotive, consumer goods and retail, media & business services. Genpact is a public company listed on the New York Stock Exchange under the symbol "G".

Genpact has over 36,000 employees around the world, in China, India, Philippines, Mexico, Guatemala, USA, Hungary, Romania, Spain, the Netherlands, Morocco, and South Africa.


We are currently expending our team in Bucharest and therefore we are providing outstanding career opportunities in multiple business areas.

What makes us different is the ability to serve our worldwide clients in their own language: English, French, Italian, Spanish, Hungarian, German, Dutch, Portuguese, Swedish, Polish....you name it.