SENIOR SUPPORT ENGINEER

Mandatory skills:

- Data base servers support: MS SQL Server, Oracle, MySQL;
- Systems engineering, testing and/or integration background on both UNIX and Windows systems;
- Working knowledge of communication protocols (TCP, UDP, RTSP, RTP), OSI Layers (Cisco certification desired);
- Hardware support skills (cabling, wiring, firewalling, routing, switching, workstations parts replacement and upgrade, etc);
- Excellent Windows workstation OS knowledge (XP and Vista installation and troubleshooting).

Desirable skills:

- Experience in a similar position;
- Good communication skills, written and verbal, in English and Romanian(previous experience of communicating with English Language speakers advantage);
- Working with demanding customers and delivering to tight deadlines.

This is a great opportunity to work for Endava Group Support Team, within the IT Support Department. Your main responsibilities will be:

- Provide 24x7 Level 2 support to partner’s clients (according to the terms of the Contract / Statement of work agreed with Client) including: detailed analysis, triage and isolation of reported issues, customer interaction (phone, emails etc), gathering information needed to continue investigation, provide initial response, keep clients updated on progress of the open incidents;
- Closely follow Endava’s partner support process as described in internal documentation set according with Endava SLAs, owning, fixing, escalating and prioritising as required to ensure all Service Levels are met or exceeded;
- Configure hardware and software as required including dedicated servers (test rack) and workstations;
- Generate and store system images;
- Completing Knowledge Base articles, troubleshooting documentation and product procedures as required;
- Deploys and configures services requested by Endava Cluj-Napoca users and Endava Clients.
- Builds / integrate tools and applications in order to improve/maintain quality and continuity of service;
- Makes sure all tools/applications used within the company are according with the contracted licenses and policy standards;
- Maintain permanent contact with hardware/software/services suppliers assuring that contractual deals and followed and quality of service is the one agreed internally;
- Informs line manager on any problems identified on critical equipments/services/security systems and attempts on violating internal rules regarding information security.

Benefits:

- The opportunity to work in an international environment;
- Young and dynamic team;
- On-job trainings and long term career development plan within Endava organization;
- Opportunities for training and working abroad;
- Language trainings;
- Highly competitive salary package;
- Medical insurance;
- Meal tickets;
- Banking services in preferential conditions;
- Relocation package for candidates outside Cluj;
- Team-building activities.

Endava is a well-established IT professional services organisation, with 500 staff operating across Europe from our headquarters in London and offices in the UK (London, Oxford), Romania (Bucharest, Cluj-Napoca, Iasi) and Moldova (Chisinau, Cahul). We are a specialised provider of IT services and business solutions, focusing on the banking and financial services, telecommunications, media and professional services sectors.

Endava is a flexible and professional organization, and by joining our team, you can expect to work in an international environment and have rewarding opportunities. You will work on challenging projects, solving complex business problems by using leading edge technologies.

We are always looking for proactive professionals with specific skills for each role. We foster an environment of learning and sharing, encouraging our staff to develop their knowledge and creative potential. We value proactive professionals and support them in developing their leadership skills.