PRODUCT SUPPORT ENGINEER

Requirements

Mandatory skills:
- Experience in testing/support;
- Good knowledge of SQL Server, T-SQL;
- Good knowledge of English, both written and spoken.

Desirable skills:
- Testing background in financial and banking application.

Project Description

Software product dedicated to asset management companies, pension funds managers and depository banks, including modules for: Portfolio Management, Investors Management, Contract Management, NAV Calculation (net asset value), Accounting, Reports, Front-Office (a web interface for distributors & investors).
Technologies: Microsoft .Net 2.0 framework, Infragistics 5.3, AGS SharpEdge 2.0.

Job Responsibilities:

- Deliver high-quality responses to all escalated Client support issues;
- Perform testing in order to verify fix bugs and to reproduce client support issues;
- Use result oriented communication and a positive approach to issues;
- Perform detail analysis, triage and isolation of reported issues and develop creative workarounds and fixes to resolve these issues;
- Perform product implementation activities to gain a firsthand perspective of customer implementations;
- Provide remote and on-site support;
- Work closely with Development and QA teams to perform incident resolution.


Our benefits

- On-job trainings and long term career development plan within Endava organization;
- Opportunities for training and working abroad;
- Highly competitive salary package;
- Medical insurance;
- Banking services in preferential conditions;
- Relocation package for candidates outside Cluj;
- Team-building activities.

Endava is a well-established IT professional services organisation, with 500 staff operating across Europe from our headquarters in London and offices in the UK (London, Oxford), Romania (Bucharest, Cluj-Napoca, Iasi) and Moldova (Chisinau, Cahul). We are a specialised provider of IT services and business solutions, focusing on the banking and financial services, telecommunications, media and professional services sectors.

Endava is a flexible and professional organization, and by joining our team, you can expect to work in an international environment and have rewarding opportunities. You will work on challenging projects, solving complex business problems by using leading edge technologies.

We are always looking for proactive professionals with specific skills for each role. We foster an environment of learning and sharing, encouraging our staff to develop their knowledge and creative potential. We value proactive professionals and support them in developing their leadership skills.