Customer Care Manager

Mandatory skills:

- Relevant experience on a similar position;
- Excellent customer focus;
- Good presentation and training skills;
- College graduate;
- Very attentive to details, bright and fast learner;
- Excellent Romanian and English communication skills.

Desirable skills:

- Experience with service desk operation;
- Previous experience in IT enviroment.

- Develops customer service policies and standards for an entire group;
- Actively involved in staff recruitment and appraisals;
- Responds to input from customers and client support managers (complaints, praise and concerns) and identifies better ways of providing services;
- Delivers continuous improvements for the benefit of the customers, services and business;
- Monitors customer support activities and works closely with team leaders, client support managers on constant improvements;
- Tracks improvements and reports the achievements;
- Works closely with the operations management in defining training needs and makes sure that are implemented;
- Reviews support procedures and workflow, and brings suggestions of improvements.

Benefits:

- The opportunity to work in an international environment;
- Young and dynamic team;
- On-job trainings and long term career development plan within Endava organization;
- Highly competitive salary package;
- Medical insurance;
- Banking services in preferential conditions;
- Relocation package for candidates outside Cluj;
- Team-building activities.

Endava is a well-established IT professional services organisation, with 500 staff operating across Europe from our headquarters in London and offices in the UK (London, Oxford), Romania (Bucharest, Cluj-Napoca, Iasi) and Moldova (Chisinau, Cahul). We are a specialised provider of IT services and business solutions, focusing on the banking and financial services, telecommunications, media and professional services sectors.

Endava is a flexible and professional organization, and by joining our team, you can expect to work in an international environment and have rewarding opportunities. You will work on challenging projects, solving complex business problems by using leading edge technologies.

We are always looking for proactive professionals with specific skills for each role. We foster an environment of learning and sharing, encouraging our staff to develop their knowledge and creative potential. We value proactive professionals and support them in developing their leadership skills.