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IT HELPDESK TECHNICIAN (GERMAN & ENGLISH)

 EMERSON
Compania: EMERSON
| Expirat la: 09.02.2010 |
| Actualizat la: 08.01.2010 |
Compania:  EMERSON
Departament:  Customer, Client Service, IT Hardware, IT Software, Sales, Vanzari, Comert
Orasul:  Cluj-Napoca
Tip Job:  Full time
Posturi disponibile:  1
Nivel cariera:  Student,Entry-Level/Primii 3 Ani Exp
Limbi Straine:  engleza, germana,
Oferta:  nespecificat
Permis conducere:  nespecificat
Data introducerii:  08.01.2010
Data limita:  08.02.2010

 
CANDIDATUL IDEAL:

- Advanced German and English skills (both languages are mandatory);
- Previous experience in a Call Center or IT Helpdesk Team is a plus;
- IT Knowledge: Windows Environment, PC Software Troubleshooting, Familiar with Microsoft Office Products;
- Available to work in shifts.


RESPONSABILITATI / BENEFICII:

- Provide first level support for all hardware/software services via phone, email or remote;
- Route/escalate tickets to the appropriate group in charge;
- Handle different administrative tasks or desktop configuration tasks;
- Record, track and document all the help desk requests using the service desk tools;
- Research hardware & software problems for end users by applying standards procedures and best practices;
- Document new processes and create different procedures;
- Train new users on computer software and hardware tools via the phone;


DESCRIEREA COMPANIEI:

EMERSON is a St. Louis, US based global manufacturing organization, employing over 141,000 people worldwide with a turnover of over $24.8 billion in 2008, with more than 18 years of experience in Sales, Engineering and Manufacturing in Central & Eastern Europe.

Visit us at: www.emerson.com









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