Collection Specialist (English&German, English&Dutch) |
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| Compania: EMERSON |
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| Expirat la: 22.06.2009 |
| Actualizat la: 19.06.2009 |
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| Compania: |
EMERSON |
| Departament: |
Customer, Client Service, Finante, Contabilitate, Marketing, CercetariMarketing, Sondaje, Operatiuni, Import-Export, Traduceri |
| Orasul: |
Cluj-Napoca
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| Tip Job: |
Full time |
| Posturi disponibile: |
1 |
| Status: |
Inactiv |
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| Nivel cariera: |
Entry-Level/Primii 3 Ani Exp,Mid-Level/Peste 3 Ani Exp |
| Limbi Straine: |
engleza, germana, olandeza, |
| Oferta: |
nespecificat |
| Permis conducere: |
nespecificat |
| Data introducerii: |
21.05.2009 |
| Data limita: |
21.06.2009 |
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| CANDIDATUL IDEAL:
- University degree in Finance or Accounting preferred;
- Experience in customer service (phone support) and/or collections preferred;
- Ability to read, analyze, and interpret general business periodicals, professional journals, corporate procedures/regulations;
- Excellent communication skills;
- Very good English skills required;
- Excellent knowledge of GERMAN or DUTCH is required;
- Proficient in the use of MS Office;
- Motivated and team player;
- Problem solving, persistence and reliability are required for this position. |
RESPONSABILITATI / BENEFICII:
- Provides first line credit and collection services through voice, fax & email; accepts both outbound & inbound calls;
- Effectively and efficiently communicates with counterpart and the division any relevant issues that affect his/ her ability to collect (system issues, issues delaying payment, cash flow problem of customers and disputes);
- Provides excellent credit & collection activities to Emerson’s customers;
- Utilizes knowledge and system resources to walk through customers and verify symptoms and issues;
- Maintains and administers customer account database through system tool;
- Ensure required information is entered into central database pertaining to customer issues or requests;
- Individual transaction management based on client agreement;
- Escalates technical or non-technical problems that are unable to be resolved on the spot to proper escalation channel;
- Flags up personal training requirements to immediate supervisor;
- Adheres to support work flow to achieve Service Level Agreement;
- Reports to Team Lead & Account Manager.
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DESCRIEREA COMPANIEI:
EMERSON is a St. Louis, US based global manufacturing organization, employing over 141,000 people worldwide with a turnover of over $24.8 billion in 2008, with more than 18 years of experience in Sales, Engineering and Manufacturing in Central & Eastern Europe.
Visit us at: www.emerson.com |
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