CANDIDATUL IDEAL:
- Superior leadership skills
- Exceptional customer service skills
- The ability to work on own initiative
- Flexibility, adaptability and high motivation
- Very good computer skills
- Quick decision – making and risk taking skills
- Coaching, mentoring and managing personnel issues skills
- Excellent time management skills
- Minimum one year experience as a Team Leader
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RESPONSABILITATI / BENEFICII:
The Customer Service Team Leader ensures that the Customer Service Unit works according to clients' requirements and in compliance with the company policies. This individual supervises the personnel, which typically includes recommandations for hiring, firing, motivating, coaching, feed-back, training, evaluating and problem resolution.
The future Team Leader has to monitor work schedules, conduct required evaluations of each team members and establish performance objectives so that he enhances professional development. From a technical point of view, he has to provide system troubleshooting and to identify and solve root cause of problems
Rewards:
- Working in a professional environment
- Dedicated training sessions and programs
- Promotion posibilities
- Great salary package
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