eApps Tech Support Representative

eApps Hosting is a high value provider of managed web hosting and related services for businesses and organizations in over 125 countries throughout the world. eApps is one of the few companies that offers a state of the art Linux hosting platform using advanced virtualization technology to offer powerful open source solutions for commercial grade web sites and applications. eApps is at the epicenter of Internet based networks and server-side processing. We are a small but rapidly growing company that has been recognized as a pioneer in managed hosting using Virtual Private Servers. We are looking for high energy people, who reside in a time zone from GMT+2 to GMT+4, that are willing to make a strong commitment to meeting the challenge of building a world class hosting company.

You will reside in your location but be a full time employee of eApps Hosting.

Position Description:

The Technical Support Representative/Network Administrator will be responsible for resolving technical support requests from customers. The person in this position must take ownership of the customer's problem or request, and achieve a resolution or know when to escalate it to our senior technical experts. The Technical Support Representative/Network Administrator will be expected to resolve most technical problems, including Linux server and network administration issues. This IS NOT your typical Tier I tech support position. You will be expected to perform at a Tier I/Tier II level of proficiency. This is also a challenging position that requires a high level of commitment. Flexibility in work hours is required.

Skill Set Desired:
eApps is an Internet services firm that offers high end managed hosting services using Linux and Open Source technologies. The ideal candidate will meet the following skill requirements.

* Linux operating systems knowledge – excellent knowledge of Linux is required. You must be able to install a Linux server from scratch and configure it on a network. We are not a Windows shop!!! If your expertise is Microsoft Windows, please do not apply for this position
* Solid networking foundation -- has a fundamental understanding of Linux server administration in a public facing network. You must be proficient in network administration to succeed in this position
* Java Application server knowledge -- has exposure to Java application servers (Tomcat, JBoss, Glassfish, Jetty) and mail servers and the ability to master the administration of these technologies in a short time
* Relational database knowledge -- has exposure to MySQL, PostgreSQL or other databases and the ability to master the administration of these technologies in a short time
* Good understanding of Internet protocols -- understands common protocols such as HTTP, SMTP, POP3, DNS
* Flexible work hours -- this is a 24/7 operation. The position will require odd work hours such as evenings and weekends
* Great problem solving skills –your primary responsibility will be to resolve customer problems. You must have the ability to analyze a customer's problem and take ownership of the resolution process
* Excellent communication skills -- feels comfortable interacting with customers and associates
* Good Judgment -- knows when to stick with a problem and when to seek assistance
* Self Starter -- has a high energy level and is comfortable producing a high volume of work

Benefits of Working on the eApps Team:

* Learning opportunities -- environment that encourages personal growth and education. Working at eApps is like getting an Advanced Degree in Internet Networking and Server-side processing!
* Fast paced environment -- entrepreneurial, positive, and dynamic
* Advancement -- opportunity to assist in developing our technical support function and assume leadership responsibilities in the future. Our growth means opportunity for you!
* Challenges -- support a network that includes application servers, mail servers, databases, and complex network configurations. We have an environment where Go Getters can thrive!
* Great workplace -- people that support each other and work as a team. We have a small company feel with a big company mind set!
* Rewards -- company that rewards individuals based on their contribution to the success of the company. Your contribution will be rewarded!