General Manager

· Fluent Romanian and English required
· Degree in Hospitality or related industry, with relevant working experience
· A strong leader, an organized and effective manager with strong operational acumen
· Strong planning skills
· Brand and procedure oriented
· Dynamic, service oriented and quality driven
· Personable and easily approachable
· Excellent people motivator and excellent communication skills essential
· Experienced in setting individual and team objectives, development plans and monitoring progress meticulously
· Eager for career growth within the company
· Able to identify priorities effectively, balancing importance, urgency and feasibility carefully
· Will not give up when faced with setbacks, remains calm and focused under time pressure and when dealing with difficult or confrontational situations.

What will I be doing?

As General Manager you will be responsible for:

- Managing the day to day hotel operations in keeping with all corporate and brand standards
- Maximizing profitability as well as guest and team member satisfaction
- Communicating with hotel owners and corporate office, as required
- Ensuring the development and execution of strategic sales and marketing initiatives

Specific responsibilities include:

1. Leads and manages hotel operations (50%)
· Attend hotel performance reviews with Vice President/Senior Management.
· Produce and seek agreement for the annual business plan, capital, operating budgets and forecasts for submission in line with company standard reports ensuring they are accurate and submitted on time.
· Ensure all business matrix are in line with budget / plan.
· Responsible for the hotel’s overall financial performance and takes an active role in ensuring the hotels accounts are kept in accordance with Hilton policies.
· Ensure the team of Directors and Heads of Departments are aware of their financial departmental targets and hotel performance.
· Maintain the standard and appearance of the hotel, prepare capital expenditures and manage refurbishment projects as required in conjunction with functional specialists.
·Implement up-sell and on-sell processes within the hotel to optimise on property sales and repeat visits.
· Implement agreed hotel operational model including agreed staffing structure. Ensure compliance with procurement guidelines and control discretionary costs within agreed budget targets.
· Constantly monitor guest satisfaction and Quality Audit performance within the hotel. Develop and implement action plans to improve performance and eliminate customer concerns.
· Manage crisis incidents within the hotel and escalate as necessary.
· Develop strong business relationships with VIP hotel guests paying particular attention to HHonor guests.
· Ensure compliance with Brand Standards and compliance with Health & Safety and all other legal requirements.

2. Sales and Revenue (25%)
· Take an active role in ensuring the hotel increases its market share.
· In conjunction with the Director of Business Development / Revenue Manager agree the pricing strategy for the hotel and ensure the hotel has a clear revenue strategy that is delivered.
· Ensures the hotel has a clear revenue strategy and is delivered.
· A clear understanding of all the relevant Sales and Revenue reports and the ability to utilise internal software applications, in order to drive revenue within the hotel.
· Work with the local and national Sales function to identify and develop relationships with local corporate accounts and key clients to the hotel in order to secure new or increased revenues from those accounts. Attend sales appointments.
· Take part in appropriate local trade associations, events etc to ensure hotel has an appropriate voice within the local community.
· Using the Sales and Marketing tools available develop and implement hotel marketing promotions as appropriate and ensure full participation in agreed national/divisional/regional marketing promotions.
· In conjunction with the relevant functional team assist in the planning of the hotel’s Sales and Marketing Strategy.

3. Management of the team (20%)
· Leadership of the management team within the hotel, ensuring Executive Committee (Directors, Head of Departments) have clear balanced objectives which are consistently implemented and performance is recognised.
· Agree appropriate performance improvement plans and ensure these are successfully implemented within the hotel.
· Develop and implement a clear succession plan up to Executive Committee.
· Actively coach and develop the Executive Committee.
· Take ownership for the selection and recruitment of the hotel management team and be personally involved in supporting recruitment to ensure the right talent is acquired and that employment practices are followed in accordance with the local labour laws and requirements.
· Ensure that the Hotel and all of its employees comply in all respects with local labour legislation company policies and standards of business conduct set by Hilton.
· Develop a culture within the Hotel conducive to delivering a Hilton guest experience, sound business practice and respect for local culture.
· Assist the Human Resources function to resolve Human Resources/Employee Relations issues.
· Lead communication and team member engagement in the hotel.

4. Corporate Communications and Owner Relations (5%)
· Develop strong positive relationships with the hotel’s owner or owner’s representative as the first point of contact.
· Lead Hilton in the Community Foundation initiatives within the hotel.
· Liaise with corporate and regional colleagues to ensure the hotel is gaining the relevant support.
· Operate the hotel within the relevant terms and conditions of the Management agreement (if applicable).
· Participate in Corporate Social Responsibility initiatives.
· GM performance will be typically measured through indicators (e.g. hotel profit, guest satisfaction, employee satisfaction, quality assurance)

The hotel will be known as the Doubletree by Hilton Oradea and is expected to be completed and opened by Q4 2010.

The Doubletree by Hilton, Oradea is expected to offer 147 bedrooms, meeting facilities for up to 350 people, restaurant, bar, thermal spa and swimming pool. The newly built hotel will be located approximately 1 km from the city centre in a green recreational area, conveniently located for Oradea's many sites of historical and cultural interest, commercial centre and the international airport. Oradea will also benefit from a new highway infrastructure connecting it with Romania's central cities, and neighbouring Hungary.

Only applications sent via www.careersathilton.com will be considered. The application should be in English.