Do you speak Swedish? Join our Cluj team!

If you are:

• Full of Energy
• Self-motivated
• Goal-orientated
• Fluent in Swedish
• English skills (intermediate level required)

And you have:

• University Degree (Economics background is a plus)
• Microsoft Office and Internet knowledge;
• Good communication skills;

...then you are the perfect candidate!

As Customer Service Agent you will be responsible for:

• Process and book purchasing requisitions, purchase orders, materials catalogues, delivery notes, goods receipts and other procurement documents
• Answer suppliers requests & purchasing hotline
• Taking calls
• Handling emails
• Document cases for each incident, handle cases meeting SLAs (customer requirements), follow up case status
• Sharing knowledge case with the team
• Creating SOPs
• Training new team members and cross-training existing members
• Attending training sessions
• Administrative work for helpdesk needs
• Arranging working schedule with collegues flexibly, according to business needs

Career impact with Genpact!

Genpact is a global leader in business process and technology management, offering a broad portfolio of enterprise G&A and industry-specific services.

Our entire organization of over 53,000+ employees is focused on process and engaged in improving client processes and driving business impact.

Genpact delivers its services from a global network of centers, spanning 17 countries: Brazil, China, Columbia, Guatemala, Hungary, India, Japan,
Mexico, Morocco, Netherlands, Philippines, Poland, Romania, Spain, South Africa, UAE and the United States. Genpact’s objective is to service its clients from the locations that best meet their needs.