HELP DESK OFFICER

Education: Student or University degree
Experience: 1 year previous experience in similar positions (represents an advantage)
Competencies:
„« Very good organization of work
„« Responsibility, availability
„« Strong customer service skills and telephone etiquette
„« Strong documentation skills, problem solving skills and project follow up
„« Good verbal & communication skills
„« Problem determination and resolution skills

PC skills:
„« Experience in installing, configuring, upgrading and repairing Windows XP Professional, desktop and laptops
„« MS networking technologies, Ethernet based TCP/IP Networking Technologies;
„« MS Office Suite; Norton Ghost; MS Project XP; Microsoft IE browser 4x/5.5/6.0; MS Windows 2000 Active Directory Management/Group Policy Objects

Languages: English language, good level, both written and spoken

Department: IT -Danone Romania
Contract duration: Unlimited
Position: Non-Managerial / Specialist
Location: Bucharest offices
Reports to: IT Infrastructure Manager

Job scope: The Help Desk Officer is responsible for solving hardware and software problems (1st level help desk) and offering over the phone support to internal clients in troubleshooting.

Job responsibilities:
„« Supports internal customers with various software and hardware issues via phone and not only, primarily focusing on application and hardware issues.
„« Receives, monitors, and processes trouble tickets (requests) from internal customers (routing and review of tickets, with positive call closure).
„« Is responsible for basic troubleshooting for operating system, network connectivity, standard applications, and proprietary applications within approved SLA guidelines.
„« Performs network and desktop deployment execution and basic administrative task.
„« Provides limited one on one desk side training for customers requiring assistance on standard software applications and/or IT equipment.
„« Manage the relationship with related service providers;

World leader in 3 fast-growing businesses centered on health and well-being:
No. 1 worldwide in FRESH DIARY Products;
No. 1 worldwide for Packaged WATER (by volume);
No. 2 worldwide in BISCUITS & CEREAL Products.

Present in Romania since 1997, DANONE is the leader on the fresh diary products market; has one Fresh Diary Plant in Bucharest; the best national refrigerated distribution and employs around 500 employees in all functions, all over the country.
YOU MAKE A DIFFERENCE! SO DO WE.

Our values are:
-OPENESS: Curiosity, Agility, Simplicity;
-ENTHUSIASM:Boldness, Passion, Appetite for the lead;
-HUMANISM:Sharing, Responsibility, Respect of the other;
-PROXIMITY:"Know how to stay close to each person in the world: colleagues, consumers and clients, suppliers, stockholders and society, become a part of their everyday lives".

For more information, we invite you to visit our corporate recruiting site: www.danonepeople.com

THANK YOU FOR YOUR INTEREST IN DANONE GROUP!