Customer Tech Support Expert

Orange Business Services is looking for dynamic and self-motivated people meeting the following requirements:

- Good knowledge of the networking environment
- Good knowledge of Internet protocols (TCP/IP)
- Knowledge of CISCO and integration services business would be preferable.
- Knowledge in open-source environment and C++, PHP, Java programming is a plus.
- Ability to work accurately, even under pressure, in a busy customer-focused department.
- Ability to manage priorities across multiple tasks.
- Good telephone manner, customer service orientation.
- Self-motivated, customer focused and a team player. Keen to progress

Department - Customer Services & Operations

About the role:
- To support and fix customers’ incidents related to communication products and services sold by our company.
- Leverage customer support team’s effectiveness through personal expertise.
- Support local business unit in developing IT & C projects.
- Working hours Mo - Fri in two shifts; 7:00 - 16:00 and 12:00 - 21:00
- On call support out of business hours (a week, by rotation with other team members)
- Valid driving license
- Romanian language support is mandatory

Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.