Customer Service Representative with French/ Italian skills - Job No. 706668 |
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| Compania: Hewlett-Packard Company |
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| Expirat la: 21.02.2012 |
| Actualizat la: 17.02.2012 |
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| Compania: |
Hewlett-Packard Company |
| Departament: |
Customer, Client Service |
| Orasul: |
Bucuresti
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| Tip Job: |
Full time |
| Posturi disponibile: |
1 |
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| Nivel cariera: |
Entry-Level/Primii 3 Ani Exp |
| Limbi Straine: |
franceza, italiana, |
| Oferta: |
nespecificat |
| Permis conducere: |
nespecificat |
| Data introducerii: |
20.01.2012 |
| Data limita: |
20.02.2012 |
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CANDIDATUL IDEAL:
Experience in one or more of the following:
• Minimum of one year experience in sales admin support job with basic administrative & clerical support for sales and in sales for advanced level role.
• External customer interface experience
• Experience in taking care of ongoing business
• Experience in answer to a wide-range of complex customer inquiries requiring investigation (non-standard solutions)
• Experience in acting as liaison between customer, sales/support team & supporting divisions / business centers
Qualifications:
• Basic knowledge of general administrative/clerical processes
• Very good English skills
• Very good Italian or French skills
• Knowledge of sales support processes (order tracking; quotations; configurations ;product delivery & support)
• Broad knowledge of administration, report generation and database inputs
• General understanding of procurement processes
• Ability to work with minimum supervision
• Interpersonal & communication skills (telephone, clarity)
• Customer-oriented
• Ability to easily adapt to different situations, efficient in stressful situations
• Thoroughness
• Resourceful, inventiveness
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RESPONSABILITATI / BENEFICII:
• Serve as single point of contact for Direct customers
• Answer to customer requests regarding open orders and claims
• Proactively communicate order status to customers
• Receive order from customer
• Check that order contains mandatory information and is adequately filled
• Check that order information is accurate
• Complete order information
• Forward checked orders to the order entry team
• Uses internal tools to check order status
• Verify that order are scheduled within service level agreements
• Inform customers about deviations
• Take appropriate action in case of deviation
• Confirm order to customer within defined timeframe
• Analyze and qualify claims
• Identify the corrective action to be taken
• Transfer instructions to the appropriate teams
• Collaborate with other HP entities to ensure claims are resolved appropriately
• Identify and analyze orders shipped but not invoiced
• Provide reason for no invoice
• Transfer instructions to appropriate teams to solve potential issues
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DESCRIEREA COMPANIEI:
TO APPLY PLEASE VISIT www.hp.ro/jobs |
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