Customer Service Analyst – Italian speakers

• University degree or in progress;
• Fluency in Italian Language and English Language;
• 6 months + Call Center or Customer Service experience;
• Good technical aptitude with an ability to learn quickly;
• Strong oral and written communication skills;
• Self-Motivated, positive attitude and approach;
• Accepts responsibility as an individual and works well within a team.

• Handles, researches, and resolves phone and email inquiries for Support Center customers regarding non-complex technical and functional problems;
• Answers questions regarding the contractor management tool and processes;
• Provides support for internal and external Support Center Italian customers and uses a service catalogue for issue resolution
• Documents and updates customer contacts in the Customer Service System.
• Answers general questions, provides education, and offers service to customers in a professional and courteous manner.

Accenture is a global management consulting, technology services and outsourcing company, with approximately 236,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. The company generated net revenues of US$25.5 billion for the fiscal year ended Aug. 31, 2011. Its home page is www.accenture.com.