Customer Service Analyst – French or Italian speakers

• University degree or in progress;
• Fluency in French/Italian Language and English Language;
• 6 months + Call Center or Customer Service experience;
• Good technical aptitude with an ability to learn quickly;
• Strong oral and written communication skills;
• Self-Motivated, positive attitude and approach;
• Accepts responsibility as an individual and works well within a team.

• Handles, researches, and resolves phone and email inquiries for Support Center customers regarding non-complex technical and functional problems;
• Answers questions regarding the contractor management tool and processes;
• Provides support for internal and external Support Center Italian customers and uses a service catalogue for issue resolution
• Documents and updates customer contacts in the Customer Service System.
• Answers general questions, provides education, and offers service to customers in a professional and courteous manner.

Accenture is a global management consulting, technology services and outsourcing company, with more than 181,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. The company generated net revenues of US$21.58 billion for the fiscal year ended Aug. 31, 2009. Its home page is www.accenture.com.

Our clients are some of the world's most dynamic organizations - 96 of the Fortune Global 100 and more than three-quarters of the Fortune Global 500. Committed to deliver innovation, we help them find the ways to become more successful in every part of their business from strategic planning to day-to-day operations.

Our people are our most important asset and we invest considerable resources to provide on-going training that builds and extends professional, technical and management skills in all areas. Your learning program will be determined by the requirements of your specific role but will usually involve specialized skills as well as personal and leadership development. You will work with your manager to determine what skills you need and how to build them.

Choose Accenture for a career where the variety of opportunities and challenges allows you to make a difference every day. A place where you can develop your potential and grow professionally, working alongside talented colleagues. The only place where you can learn from our unrivalled experience, while helping our global clients achieve high performance. If this is your idea of a typical working day, then Accenture is the place to be.